Ashley Burciaga
El Paso
Summary
Experienced in customer service with different backgrounds , main one being Member Service Representative. Always providing exceptional service, resolving issues and creating positive relationships with clients. Strengths include communication skills, problem-solving skills and ability to adapt and learn quick. Dedicated to apply my different knowledge to provide exemplary service.
Overview
7
7
years of professional experience
Work History
Member Service Rep., Contact Center Rep.
GECU
El Paso
02.2022 - 05.2025
- Greeted customers in a friendly and professional manner.
- Provided guidance to members on how best to use products or services offered by GECU.
- Verified identity information on new accounts using established procedures.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Researched complex issues related to accounts or services provided by GECU.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Assisted with the opening of new accounts/ loans and processed account maintenance requests.
- Enhanced member relationships by providing excellent service during each interaction.
- Helped members resolve account problems and navigated internal systems.
- Assisted with GECU contact center while being an Member service representative.
- Answered customer inquiries via phone utilizing all my skills from being a member service representative.
- Met or exceeded call speed and accuracy at a consistent basis.
Teller Center Representative
GECU
El Paso
02.2022 - 05.2025
- Learned new computer systems, codes, and processes.
- Entered members transactions into computers to record transactions and issue computer-generated receipts.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Trained employees on cash drawer operation.
Cashier, Freight Manager
Dollar Tree
El Paso
05.2019 - 02.2022
- Operated cash register to receive payment for purchases.
- Greeted customers and answered any questions.
- Stocked and cleaned front of the store and when needed.
- Responsible for merchandise logs and inventory.
- Received freight truck once a week while having to empty store stock room.
- Maintaining stock room cleanliness and safety procedures.
- Maintained relationships with customers, vendors, suppliers and other personnel to ensure smooth operations.
Cashier
Whataburger
El Paso
05.2018 - 09.2018
- Performed opening and closing duties including counting money in register drawer and verified daily sales receipts.
- Operated cash register efficiently to process payments from customers.
- Maintained a clean work area by wiping down counters, sweeping floors.
Education
High School Diploma -
Irvin High School
El Paso, TX05-2019
Some College (No Degree) - Criminal Justice
El Paso Community College
El Paso, TXSkills
- Customer service
- Computer skills
- Problem solving
- Teamwork
- Communication skills
- Adaptability
- Bilingual
- Multitasking Capability
- Product and service sales
Timeline
Member Service Rep., Contact Center Rep.
GECU
02.2022 - 05.2025
Teller Center Representative
GECU
02.2022 - 05.2025
Cashier, Freight Manager
Dollar Tree
05.2019 - 02.2022
Cashier
Whataburger
05.2018 - 09.2018
High School Diploma -
Irvin High School
Some College (No Degree) - Criminal Justice
El Paso Community College