Jessica Valenzuela
Waterloo,IA
Summary
Professional with strong background in customer service and communication, well-prepared to excel in this role. Known for effectively handling customer inquiries, resolving issues, and adapting to dynamic environments. Skilled in team collaboration, problem-solving, and maintaining high standards of service. Dependable, adaptable, and focused on achieving results while meeting organizational goals.
Overview
4
4
years of professional experience
Work History
Member Contact Center Rep.
Veridian Credit Union
04.2023 - Current
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
In Home Care Giver
Always Best Care
12.2022 - 04.2023
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Online Grocery Associate
Walmart
08.2021 - 04.2023
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
Receiving Technician
Sekisui Aerospace
12.2020 - 08.2021
- Collaborated with team members for efficient receiving operations, resulting in improved productivity and timely order fulfillment.
- Expedited processing of incoming shipments by promptly sorting, unpacking, and verifying contents against purchase orders.
- Ensured compliance with quality standards during the inspection of incoming products, reducing return rates due to defective items.
- Enhanced inventory management by conducting regular audits, ensuring optimal stock levels and minimizing discrepancies.
Education
Bachelor of Arts - Accounting
University of Northern Iowa
Cedar Falls, IA05.2026
Associates of Arts -
Hawkeye Community College
Waterloo, IA05.2024
Skills
- Bilingual
- Fluent in Spanish
- Customer service
- Workload management
- Complaint resolution
- Call handling
Advanced Skills
Bilingual: Fluent in English and Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Member Contact Center Rep.
Veridian Credit Union
04.2023 - Current
In Home Care Giver
Always Best Care
12.2022 - 04.2023
Online Grocery Associate
Walmart
08.2021 - 04.2023
Receiving Technician
Sekisui Aerospace
12.2020 - 08.2021
Associates of Arts -
Hawkeye Community College
Bachelor of Arts - Accounting
University of Northern Iowa
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