Jennifer Trevino
Anaheim,CA
Summary
Bilingual customer service representative with proven expertise in issue resolution and data entry accuracy. Committed to enhancing member experiences and supporting team training efforts.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Member Contact Center Reprsentative III
LBS Financial Credit Union
Westminster
01.2022 - Current
- Assisted members with account inquiries and transaction requests, ensuring accurate and timely resolutions.
- Resolved customer issues through effective communication and problem-solving skills.
- Handled escalated Supervisor calls with professionalism and empathy, addressing member concerns and facilitating satisfactory outcomes.
- Guided team members in effectively addressing member inquiries, enhancing overall service quality.
- Process wires, payments, review visa cash advance reports, transfers to other accounts, deferrals, reviewing emails.
- Assisting with training new hires, and following up on their training
Store Manager
Money Mart
Bellflower, California
01.2006 - 06.2017
- Coordinated employee schedules to ensure optimal staffing levels
- Resolved member issues to enhance customer satisfaction
- Customer Service
- Balanced teller drawer and vaults to maintain accurate cash flow
- Balancing end of day paperwork
- Review and audit loans
- Check cashing
Education
Some College (No Degree) - General Studies
Cypress College
Cypress, CASkills
- Customer issue resolution
- Transaction processing
- Data entry accuracy
- Bilingual
- Supervisor conflict de-escalation calls
- New hire training
- Multitasking
- Problem solving
Certification
- Certified in Loans
Affiliations
- Extraordinary member service committee
- May checking account incentive program
Timeline
Member Contact Center Reprsentative III
LBS Financial Credit Union
01.2022 - Current
Store Manager
Money Mart
01.2006 - 06.2017
Some College (No Degree) - General Studies
Cypress College