NICOLE BARDO
Fort Thomas,KY
Summary
Results-driven finance professional with expertise in billing, invoicing, financial reporting, and vendor relations. Manages budgets and analyzes financial data to resolve discrepancies and maintain accurate documentation. Collaborates across departments to enhance processes while ensuring compliance and accuracy.
Resourceful Contact Center Representative known for high productivity and efficient task completion. Skilled in customer relationship management, problem resolution, and communication technologies. Excel in active listening, empathy, and patience to enhance customer satisfaction and build loyalty. Committed to maintaining professionalism and calm under pressure to resolve inquiries swiftly and effectively.
Overview
6
6
years of professional experience
Work History
Contact Center Representative
TJX Companies
Cheyenne, Wyoming
07.2026 - Current
- Resolved challenging customer situations quickly and reliably to enhance overall customer satisfaction
- Meet and exceed department key performance indicators
- Monitor personal schedule adherence to ensure adequate coverage and service levels
- Collaborated with scheduling and real-time adherence team to align schedules for improved service coverage
- Use existing WFM tools to access schedules, shifts, and time-off requests
- Identified personal knowledge gaps and sought support to enhance skills and performance
- Partner with Supervisor for mentoring that leads to better performance and a better customer experience
Finance Supervisor
TJX Companies-Sierra DC
Ashville, Ohio
01.2026 - 07.2026
- Oversees financial operations for a high-volume distribution center, managing inventory, forecasting, accounts payable, and month-end close activities.
- Analyzed non-payroll expenses, investigated variances, and delivered insights to enhance operational decision-making.
- Managed Oracle Purchase Orders, resolved invoice discrepancies, and coordinated supplier relations to ensure quality and service standards.
- Led and developed a team responsible for financial processes, including cost analysis and ROI evaluations to support strategic initiatives, and identifying cost-saving opportunities.
- Managed Oracle Purchase Orders, resolved invoice discrepancies, and coordinated with suppliers on quality, quantity, and service issues.
- Supported sustainability and recycling programs, driving cost reduction and ensuring environmental compliance.
Reports Admin
TJX Companies-Sierra DC
Ashville, Ohio
03.2025 - 12.2025
- Created, compiled, analyzed, monitored, and distributed DC reports. Conducted research to help identify trends and areas of opportunity throughout the building.
- Created and analyzed DC reports, conducting research to identify trends and opportunities for improvement within the building.
- Compiled and distributed daily, weekly, monthly, quarterly, and annual reports for building, tenant, and departmental use.
- Oversaw supply inventory management to ensure adequate stock levels.
- Maintained OPM performance report by department use.
- Monitored monthly general ledger and accounts payable, correcting errors through journal entries to ERP and maintaining expense control tracking via data collection and reconciliation.
- Analyzed supply invoices and purchase orders for proper pricing and quantity.
- Produced and distributed daily production forecast reports.
- Contributed to special projects by collaborating with team members.
Accuracy Control Associate
TJX Companies-Sierra DC
Ashville, Ohio
12.2024 - 02.2025
- Pull random orders, carts, and/or CIDs to verify that items are tagged and distributed correctly.
- Ensure quality and accuracy of items being distributed to stores and customers.
- Conduct research for errors that are found, locating the correct information and ensuring errors are corrected.
- Communicate with Leadership in each department pertaining to Associate errors.
- Communicate with Merchandise Control team on errors that may be impacting items in reserve locations.
- Update accuracy spreadsheets daily.
- Support Merchandise Control or other departments as needed.
- Other duties as assigned.
Assistant Operations Manager
All My Sons Moving & Storage
Columbus, OH
06.2024 - 11.2025
- Ability to work independently or as part of a team without supervision.
- Managed inventory levels effectively to ensure stock availability.
- Logistics Coordination
- Problem-solving abilities
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Helped team members maintain business professionalism by providing training, support, and resources to achieve exceptional service to every customer.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Maintained a safe work environment by promoting employee health and safety in all decision-making processes.
- Enhanced customer satisfaction levels by maintaining clear communication throughout the entire moving process.
Client Advisor
Louis Vuitton-Moet-Hennessey Group
Irving, Texas
03.2024 - 05.2024
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Streamlined processes for improved efficiency, enabling quicker response times to client requests.
- Utilized advanced problem-solving skills to address unique client challenges and resolve inquiries.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Responded to customer requests for products, services, and company information.
- Conducted regular follow-up with clients to ensure ongoing satisfaction with products and services, addressing any concerns or needs in a timely manner.
- Managed high-stress situations effectively while maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Advocate
Victory Packaging
01.2021 - 09.2023
- Customer Service Advocate for multiple customer's assigned accounts.
- Received and entered data into EB system.
- Process customer's manufacturing orders, and assist with addressing customer issues, track returned merchandise reason codes and adjust quality service quality metrics to improve customer satisfaction.
- Compile quality measurements and other various reports for management as requested.
- Closely follow all established policies, guidelines, and pricing for customer accounts and services.
- Work closely with Sales Team to identify new opportunities for customer's.
- Provide timely feedback to Management Team regarding service failures or customer concerns.
- Work with Sales Reps and Warehouse Team to meet and exceed customer's expectations.
- Other duties as assigned.
Education
High School Diploma -
Berkner Highschool
Skills
- Customer Issue Resolution
- Order Processing
- Performance Metrics
- Process Improvement
- Customer Engagement
- Customer Relationship Management
- Policy Adherence
- Communication Across Multiple Departments
- Organization
Timeline
Contact Center Representative
TJX Companies
07.2026 - Current
Finance Supervisor
TJX Companies-Sierra DC
01.2026 - 07.2026
Reports Admin
TJX Companies-Sierra DC
03.2025 - 12.2025
Accuracy Control Associate
TJX Companies-Sierra DC
12.2024 - 02.2025
Assistant Operations Manager
All My Sons Moving & Storage
06.2024 - 11.2025
Client Advisor
Louis Vuitton-Moet-Hennessey Group
03.2024 - 05.2024
Customer Service Advocate
Victory Packaging
01.2021 - 09.2023
High School Diploma -
Berkner Highschool