Holly Sumner
FLORIDA CANCER SPECIALISTS
New Port Richey,FL
1
Certification
24
years of professional experience
Looking for long term employment with a reputable company to help gain their growth. Motivated self starter proven to meet deadlines without compromising quality. Impeccable research skills with vast experience as a medical scheduler. I am consistently able to develop strong rapport with others through empathetic communication, respectful attitude & can work independently with little guidance in both remote and office environments.
Work History
PATIENT CONTACT CENTER REPRESENTATIVE
3 Years 1 Month- Managed inbound phone calls for multiple clinic locations, addressing 70-100 calls on average each day.
- Trained new patient contact center representatives through teams, using a comprehensive One Note document I created with step-by-step instructions for handling various call scenarios and ensuring proper documentation in Onco EMR.
- Hit metric call center goals of less than 2 minutes ACW times and average call handle times of less than 3 minutes.
- Requested and faxed medical records and radiology orders to local hospitals and physician offices efficiently between phone calls.
- Registered and scheduled new and existing patients according to individual physician scheduling guidelines.
- Remote
PATIENT ADVOCATE
12 Years 11 Months- Used Nextgen CRM system to schedule high volume of new patients, existing patients who missed or canceled resulting in over 250 rescheduled appointments each month with average show rate of 35+ appointments each week.
- Compiled weekly reschedule and recall reports for management review.
- Worked as a liaison between patients & physician to ensure all patients understood their eye diseases and the importance of treatments.
- Scheduled all transportation rides for qualified patients in addition to completing ride applications including yearly renewals.
- Educated patients on health insurance plans to enhance their understanding.
- Conducted patient eligibility through Trizetta/Availity/Nextgen portals.
- Researched and obtained new credentialing contracts including: Baycare, Argus, Cigna Healthsprings resulting in additional practice revenue.
- Assisted insurance department with verifying patient eligibility via Availity.
RECRUITING COORDINATOR
7 Years 5 Months- Served as first point of contact for all visitors and answered all inbound calls promptly and professionally, ensuring positive experience.
- Managed internal communications and handled written correspondence for sales team, enhancing overall office efficiency.
- Scheduled phone interviews with dental candidates, facilitating timely job placements.
- Researched and discovered dental placements resulting in additional company revenue.
Education
B.A - Health administration
A.S - Business administration
Skills
Customer Issue Resolution
Issue resolution
Proficient in multiple EMR systems including: Onco EMR
G4 Studio
Nextgen
Act!
Microsoft Office Suite
Availity
Sales Genie
Patient Sync.
Data Entry and documentation
Effective follow-through
Effective time management
Patient-focused approach
Attentive to details
Experienced in managing complex medical schedules for diverse specialties
Support resolution skills
Effective listening skills
Relationship building
Persistent & loyal
Accurate data entry
Certification
Basic Life Support American Heart Association certified 2024.
Timeline
PATIENT CONTACT CENTER REPRESENTATIVE
FLORIDA CANCER SPECIALISTS
06.2023 - CurrentRead More
PATIENT ADVOCATE
HEALTHY VISION INSTITUTE
06.2010 - 05.2023Read More
RECRUITING COORDINATOR
NATIONWIDE DENTAL
01.2003 - 06.2010Read More
Capella University
B.A from Health administration
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PHCC-Florida
A.S from Business administration
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