Nyjah Brand
Dallas,TX
Summary
Dynamic professional with a proven track record at SCP HEALTH, adept in customer support and skilled in Microsoft Office. Excelled in building relationships and efficiently managing both inbound and outbound calls, ensuring a safe and supportive environment. Demonstrated ability to swiftly adapt to new challenges, enhancing customer satisfaction and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Patient Contact Center Representative
SCP HEALTH
02.2023 - Current
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Educating customers about their explanation of benefits, co insurance and co payment ; deductibles, understanding insurance polices.
Customer Service Representative
NALICO
07.2022 - 01.2023
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Applied effective time management techniques to meet tight deadlines.
- Reviewed police reports, and physical property damage to determine extent of liability.
- Discussed quotes with agents.
- Processed property claims
- Utilized customer service software to manage interactions and track customer satisfaction.
Supplement Care Giver
DFPS - GRACE PLACE
05.2023 - 12.2023
- Built strong relationships with youth ages 10-18 to deliver emotional support and companionship.
- Assisted with, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised youth in engaging environment to promote security and safety for all ages.
Education
Associate of Arts - Social Work
DCCCD
Dallas, TX08.2025
Skills
- Paperwork Processing
- Activity Planning
- Customer Support
- Inbound / Outbound Call Handling
- Microsoft office
- Pivot Tables
- Routine management
- Maintaining safe environment
References Provided Upon Request
Able to provide professional and character references.
Timeline
Supplement Care Giver
DFPS - GRACE PLACE
05.2023 - 12.2023
Patient Contact Center Representative
SCP HEALTH
02.2023 - Current
Customer Service Representative
NALICO
07.2022 - 01.2023
Associate of Arts - Social Work
DCCCD
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