Laura Gardner
Grand Gorge
Summary
Dynamic Certified Nursing Assistant with a proven track record at Robinson Terrace, enhancing patient care quality through effective teamwork and infection control protocols. Skilled in accounts receivable procedures and data analysis, I successfully reduced outstanding receivables by 30%, demonstrating strong problem-solving abilities and commitment to excellence in healthcare delivery.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Certified Nursing Assistant
Robinson Terrace
Stamford, NY
04.2021 - 06.2026
- Oversee a team of five accounts receivable specialists, ensuring accurate and timely processing of over 1000 invoices monthly
- Reduced outstanding receivables by 30% through the implementation of effective collection strategies
- Developed and implemented a new process for tracking and resolving payment discrepancies, improving efficiency by 25%
- Provided compassionate care to residents, ensuring comfort and safety in daily activities.
- Assisted nursing staff with patient assessments and vital sign monitoring, enhancing care quality.
- Mentored junior nursing assistants, promoting teamwork and adherence to best practices.
- Implemented infection control protocols, contributing to a safe and hygienic environment for patients.
- Coordinated communication between residents, families, and medical staff to ensure comprehensive care delivery.
- Trained new team members on operational procedures and resident care techniques, fostering skill development.
- Led initiatives to improve workflow efficiency within the caregiving team, enhancing overall service delivery.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Head Chef
Delaware Opportunities
Grand Gorge, NY
09.2015 - 01.2020
- Managed daily operations of the accounts receivable department, including invoice processing, payment tracking, and debt collection
- Resolved over 200 complex billing issues, ensuring accuracy in all transactions
- Prepared and presented detailed reports on the status of accounts receivable to senior management, aiding in strategic decision-making
- Coordinated inventory management processes to optimize ingredient sourcing and minimize waste.
- Streamlined kitchen operations, resulting in improved service delivery during peak hours.
- Collaborated with local suppliers to source fresh, sustainable ingredients for meal preparation.
- Oversaw budgeting and cost control measures to maintain profitability without sacrificing quality.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Created recipes and prepared advanced dishes.
- Ensured timely delivery of all orders during busy services by implementing efficient workstations and streamlined plating processes.
- Fostered a positive working environment by promoting teamwork and open communication among all kitchen staff members.
- Maintained strict adherence to health department regulations by enforcing proper food handling practices throughout the kitchen area.
- Arranged for kitchen equipment maintenance and repair when needed.
- Obtained fresh, local ingredients to lower grocery costs.
Education
N\A - G.E.D.
Roxbury Central School
Roxbury, NY06-1993
Skills
- Accounts receivable procedures
- Data gathering and analysis
- Team collaboration
- Microsoft Excel, Oracle NetSuite, Sage 50, QuickBooks
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Collecting vital signs
- Bathing assistance
- Compassionate
- Alzheimer's and dementia care
- Basic life support
Certification
NYS Nurses Aides Certification
- CNA - Certified Nurse Assistant
Timeline
Certified Nursing Assistant
Robinson Terrace
04.2021 - 06.2026
Head Chef
Delaware Opportunities
09.2015 - 01.2020
N\A - G.E.D.
Roxbury Central School