Laura Garza P.
Santa Clara,CA
Summary
Driven Assistant Cafe Manager with over a decade of hands-on experience working in kitchens and cafes delivering quality service to guests. Seeking a position that offers opportunities for professional growth, development, and advancement within the company.
Overview
2027
2027
years of professional experience
Work History
Assistant Cafe Manager
Bon Appétit
Local @ 242 Humboldt Ct.
10.2024 - Current
- Supervised daily cafe operations, ensuring adherence to quality standards and customer service excellence
- Maintain a clean and safe work environment by enforcing strict adherence to health and safety guidelines
- Responsible for myStaff edits, including correcting and adjusting inaccurate time punches in a timely manner
- Held team members accountable by addressing and correcting repeated instances of non-compliance, coaching associates and reinforcing proper time clock practices
- Support cafes within the Humboldt campus as needed, upholding food and safety standards while displaying flexibility, adapting to various cafes needs and flows
- Contributed to the successful execution of various menu takeovers at Local Cafe by working closely with the entire management team, ensuring smooth execution and high engagement
- Successfully ran and managed Local Dinner Service where, on average, 400 users were served daily Monday through Thursday
- Cultivated and promoted a safe work environment through consistently enforcing consistent safety standards and instilling a strong safety culture within the team
- 2025, participated in the Global We Thrive program
- 2026, currently participating in EmpowHer and am active member in the HPYE committee
Barista Supervisor
Bon Appétit
Charlie's Cafe @ 1600 Amphitheatre Way
10 2019 - Current
- Efficiently manage and delegate tasks to barista team members to ensure a smooth service
- Compose personalized espresso drinks with efficiency while ensuring quality, presentation, and portion control
- Trusted by upper management to consistently execute successful service periods
- Train and assist baristas with new drinks and recipe changes
- Work with the cafe manager to implement monthly menu changes
- Share knowledge of coffee-making techniques to supporting baristas unfamiliar with a manual espresso machine
- Complete daily temperature logs as needed in a transparent manner
- Work closely with Chefs to order an adequate stock of products needed to run an efficient service
- Successfully led team through Steritech and city health inspections
Barista
Bon Appétit
Goodyville @ 1210 Charleston
09.2016 - 10.2019
- Interacted with a high volume of customers in a friendly and courteous manner
- Led team in successful food inspections and manager walkthroughs
- Accurately fulfill daily logs for all food items in service, including milk and Grab and Go's
- Maintained cleanliness of front and back of house
- Opened and closed hub daily, anticipating and setting up for barista and guest needs
- Trained with ACM in fulfilling daily reconciling and inputting necessary numbers into Budget Tracker
- Trained in Mobius, inputting menu items in advance and producing daily signage
Line Cook
Bon Appétit
Fishfood @ 1210 Charleston
12.2015 - 09.2016
- Prepared and served meals for guests at high volumes
- Helped coworkers with food preparation and cleaning tasks while maintaining food and safety protocols
- Assisted in maintaining cleanliness and supporting productivity of the cafe
- Followed recipes and preparation standards to deliver consistent dishes
Barista, Prep Cook
Bon Appétit
Blaze @ 1225 Charleston
05.2015 - 12.2015
- Provided outstanding customer service while creating coffee drinks with speed and accuracy
- Maintained cleanliness of coffee bar while upholding company standards
- Was responsible for preparation and replenishing of salad bar
- Completed station temperature logs accurately and transparently in real-time
Juice Bar Attendant
Bon Appétit
Juice Bar @ 1310 Shorebird
06.2014 - 05.2015
- Served made-to-order drinks following recipes and safety standards
- Secured cleanliness of front and back of house, keeping needed product regularly stocked
Education
Associate of Arts - Psychology
Foothill College
Los Altos06.2024
Skills
- Google Docs, Slides, and Sheets
- ServSafe Food Handlers Card
- Barista Training
- Trained in food and employee safety protocols
Timeline
Assistant Cafe Manager
Bon Appétit
10.2024 - Current
Barista
Bon Appétit
09.2016 - 10.2019
Line Cook
Bon Appétit
12.2015 - 09.2016
Barista, Prep Cook
Bon Appétit
05.2015 - 12.2015
Juice Bar Attendant
Bon Appétit
06.2014 - 05.2015
Barista Supervisor
Bon Appétit
10 2019 - Current
Associate of Arts - Psychology
Foothill College