Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Gianini

Napa,CA

Summary

Customer service professional with proven history of providing high-quality care and support. Expertise in resolving customer concerns and enhancing service efficiency. Team-oriented and results-focused, adaptable to changing needs, and skilled in communication and problem-solving.


Experience with the following software programs:

SAP

Sales Force

TMS

Excel


Overview

21
21
years of professional experience

Work History

Customer Care Agent

Barry Callebaut
05.2005 - 07.2025
  • Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
  • Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
  • Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
  • Built rapport with clients, resulting in increased customer loyalty and positive feedback.

Customer Care

Landstar Logistics
09.2004 - 05.2005
  • Excellent communication skills, both verbal and written
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High School Diploma -

Napa High School
Napa, CA
06-1980

Skills

  • Strong typing speed at 60 words per minute or more
  • Complaint handling - received and create complaint document Follow up with internal teams and finally customer with resolution
  • Active listening
  • SAP proficient
  • Sales Force proficient
  • Microsoft office software
  • Email large volume management
  • Customer relationship management
  • Order processing
  • First call resolution

Timeline

Customer Care Agent

Barry Callebaut
05.2005 - 07.2025

Customer Care

Landstar Logistics
09.2004 - 05.2005

High School Diploma -

Napa High School