Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Laura Gilliam

Allen,TX

Summary

Dynamic professional with a proven track record in property management and retail, notably with Circle C Property Management and Macy's Department Store. Excelled in optimizing property financial performance and boosting sales through effective merchandise management. Skilled in property inspections and customer service, demonstrating a unique blend of administrative and interpersonal abilities.

Overview

34
34
years of professional experience

Work History

Property Manager/Accounting

Circle C Property Management
05.2007 - Current
  • Handle tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintain positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Complete final move-out walk-throughs with tenants to identify required repairs.
  • Conduct regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Manage multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Verify income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Implement cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.

Merchandise Manager

Macys Department Store
02.1992 - 05.2007
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits. Inventory coordinator and auditor for 10 years.
  • Optimized stock levels by implementing an effective replenishment system, reducing stockouts and overstock situations.

Education

Interdisciplinary Studies/Business

North Texas State University
Denton, TX

Some College (No Degree) - Business

The University of Texas At Dallas
Richardson, TX

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Business administration
  • Accounting operations

Accomplishments

  • Supervised team of Number staff members.
  • Maintained 98% or higher occupancy rate for entire length of employment.
  • Oversaw multiple residential family properties totaling over 120 individual units.

Timeline

Property Manager/Accounting

Circle C Property Management
05.2007 - Current

Merchandise Manager

Macys Department Store
02.1992 - 05.2007

Interdisciplinary Studies/Business

North Texas State University

Some College (No Degree) - Business

The University of Texas At Dallas

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Laura Gilliam