Laura Glaspie
McDonough,GA
Summary
Dynamic professional with extensive experience at Heritage Volkswagen as an Automotive Service Writer, excelling in customer relations and communication. Proven ability in inventory management and administrative support, leveraging strong organizational skills and proficiency in CRM software to enhance operational efficiency and customer satisfaction.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Automotive Service Writer
Heritage Volkswagen
Union City, GA
12.2023 - Current
- Consult with customers to understand their needs for service
- Advise customers of needed repairs
- Maintained communication with customers throughout the service process, ensuring transparency and satisfaction
- Facilitated warranty and insurance claims for customers, streamlining their service experience
- Welcomed customers on service drive, establishing a positive first impression
Inventory Manager/New Vehicle Acquisitions
Asbury Automotive Group
Lithonia, GA
01.2021 - 12.2023
- Acquired vehicles to enhance inventory selection and meet customer demand.
- Accepted vehicle trade requests and verified compliance with company requirements.
- Communicated details and timeframes with managers, sales representatives, and customers to ensure seamless operations.
- Align with vehicle transporter and ensure the on time arrival of vehicle
- Reach out to customers via telephone and email to ensure their complete satisfaction
Title Clerk
Audi South Atlanta
Union City, GA
08.2020 - 01.2021
- Ensured accuracy of title applications in collaboration with sales and finance departments
- Verified payment of all funds and lienholder clearance prior to processing title work
- Submit all legal tag & title paperwork to the Department of Motor Vehicles
- Process renewal of all dealer tags
- Responded promptly to customer inquiries, enhancing service satisfaction
Receptionist/Administrative Assistant
Audi South Atlanta
Union City, GA
06.2018 - 08.2020
- Answered a large volume of incoming phone calls daily, relayed messages, and ensured timely delivery.
- Represented the Audi brand by engaging with guests and improving overall experience.
- Collect time sheets and override incorrect or missing punches in CDK (HR)
- Recorded daily sales and customer service index (CSI) into Excel sales tracker for accurate tracking.
- Record billed wholesale vehicles into CDK (Accounting)
- Report sold cars on Access Audi/OMD web (Sales Manager)
Certified Clinical Medical Assistant
GA Clinic
Atlanta, GA
11.2013 - 01.2015
- Assisted physician with exams and created lab requisitions while managing various back office duties to support patient care
- Greeted patients and recorded vitals, administered injections and performed venipuncture to ensure readiness for exams and procedures
- Scheduled appointments for multiple physicians, optimizing patient flow and practice efficiency
- Maintained patient information to comply with HIPAA regulations
Leasing Consultant
Oakwood Vista Apartments
Norcross, GA
11.2011 - 09.2013
- Performed background, reference, and credit checks, selected quality tenants and maintained high occupancy rates
- Greeted prospective clients and conducted property tours to showcase amenities and features
- Delivered essential move-in information and materials to new residents for a smooth transition
- Provided ongoing support for residents and office operations to enhance resident satisfaction
Education
Medical Assistant - Medical Assistant
MedTech College
Atlanta, GA12-2013
Certificate of Excellence & Achievement -
MEDTECH COLLEGE ATLANTA
Skills
- Call center experience CRM software Hospitality Cash handling Service documentation
- Microsoft Outlook Driving Computer skills Microsoft Office Client interaction Outlook
- Front desk Organizational skills Inventory control Microsoft PowerPoint
- Customer service
- Mathematical calculations
- Clerical experience
- Microsoft Excel Administrative Assistant
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Certification
NHA Certified Clinical Medical Assistant, 2013-12 to 2019-01, Driver's License, CPR Certification, First Aid Certification
Additional information
- Superior organizational skills, creative problem solver, effective communicator, efficient use of office equipment and software, dependable, energetic, punctual, goal oriented and driven to succeed
- Software Proficiency - Elead and CDK
Timeline
Automotive Service Writer
Heritage Volkswagen
12.2023 - Current
Inventory Manager/New Vehicle Acquisitions
Asbury Automotive Group
01.2021 - 12.2023
Title Clerk
Audi South Atlanta
08.2020 - 01.2021
Receptionist/Administrative Assistant
Audi South Atlanta
06.2018 - 08.2020
Certified Clinical Medical Assistant
GA Clinic
11.2013 - 01.2015
Leasing Consultant
Oakwood Vista Apartments
11.2011 - 09.2013
Medical Assistant - Medical Assistant
MedTech College
Certificate of Excellence & Achievement -
MEDTECH COLLEGE ATLANTA