Laura Glezen

Managed barware and liquor inventory and supply inventory levels to support consistent operations.

• Uncovered issues impacting workflow and resolved them promptly. Implemented new organization practices and par list to improve workflow and stock rotation. Prioritized liquors for regional clientele, removed low-use inventory, and developed specialty cocktails and martinis with 42.86% markup, generating additional 33% profit margin for my signature cocktail that store #185 used on holidays.
• Maintained top-five standing across all performance areas as a bartender as of November 2025–present; led guest experience through strongest gem scores and guests feedback.
• Collaborated with management to create seasonal drink menus and promotions.
• Implemented safety protocols to maintain a clean and safe bar environment.
• Trained across BOH and prep, applied KM direction during inventory days, and learned ordering and receiving workflow for Dave & Buster’s.
• Completed broad management training starting in June 2026.

• Trained new staff with bar procedures, RAS guidelines, customer service techniques, and upselling skills.
• Delivered strong customer service in fast-paced settings while keeping energy high and attitude positive.
• Prepared martinis, margaritas, specialty cocktails, premium wines, and beers while covering solo bar shifts during peak hours.
• Managed FOH operations during peak hours and holidays.
• Organized private events for clients, ensuring all details were managed effectively; and functions while managing BWL inventory.
• Resolved customer complaints, enhancing guest satisfaction and fostering repeat visits.
• Maintained composure during busy periods, ensuring exceptional customer service.
• Effectively multitasked within a fast-paced environment.