Laura Gobis
Manchester,NH
Summary
Assisted individuals in developing and implementing personalized action plans to meet specific needs. Supported problem-solving efforts to eliminate obstacles. Dedicated to providing assistance to individuals and families.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
KTM Exteriors & Recycling
Hampstead, NH
05.2024 - Current
- Coordinated office activities and maintained efficient workflow across departments.
- Managed scheduling and logistics for meetings, ensuring timely communication among stakeholders.
- Developed and implemented filing systems that improved document retrieval efficiency.
- Assisted in preparing reports and presentations, enhancing team communication and project tracking.
Substance Abuse Group Facilitator/ Intake Coordina
Live Free
Manchester, NH
10.2022 - 05.2024
- Oversaw caseload management to address diverse patient needs effectively.
- Cultivated strategic partnerships with community organizations to enhance service offerings.
- Facilitated patient discharge planning and coordinated follow-up care processes.
- Organized and led support groups for patients and families managing chronic illnesses.
- Engaged in clinical supervision sessions to enhance professional growth.
Homeless Prevention Case Manager
Families In Transitions
Manchester, NH
06.2022 - 10.2022
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Provided leadership, guidance and support to staff members.
- Partnered with local organizations to expand access to social and community services.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Substance Abuse Case Manager
New Freedom Academy
Salem, NM
01.2022 - 06.2022
- Coordinated patient discharge planning and follow-up care.
- Facilitated support groups for patients and families dealing with chronic illnesses.
- Assessed risk factors of patients and made referrals for further services.
- Participated in clinical supervision to maintain professional development.
- Preserved and prepared reports and treatment records.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Provided patient and family education on available resources and self-care strategies.
- Developed individual treatment plans and provided counseling to patients.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Collaborated with healthcare providers to drive continuity of care.
- Maintained detailed records of patient progress, documentation of services and case notes.
Intake Coordinator
Avenues
Concord, NH
12.2021 - 01.2022
- Assessed clients' needs and determined eligibility for intake services.
- Organized paperwork such as charts and reports for office and patient needs.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Supported office staff and operational requirements with administrative tasks.
- Entered referrals into appropriate system based on type of referral obtained.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Substance Abuse Technician
Bonfire
Dover, NH
09.2021 - 01.2022
- Collaborated closely with mental health professionals with treatment plan implementation.
- Maintained patient records, documenting changes in patient condition.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
- Charted on each patient daily.
- Counseled and mentored clients on substance use and life choices.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Sober Living House Manager
Amethyst House
Portland, ME
06.2018 - 09.2021
- Developed and implemented variety of policies and procedures to drive productivity, increase morale and reduce costs.
- Monitored program performance and outcomes for successful delivery of services.
- Assessed community needs and identified resources for social and community service programs.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Implemented strategies to increase public awareness of social and community service programs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Oversaw budget to manage expenditures and control costs.
- Assisted residents with daily hygiene and living tasks.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed all intake and discharge paperwork and procedures for residents.
- Provided leadership, guidance and support to staff members.
Staffing Supervisor
American Eagle Outfitters, Inc
Portland, ME
09.2018 - 06.2020
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Developed and implemented plans to improve recruitment process.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Advised managers on best practices to maintain compliance with applicable laws.
- Collaborated with managers to identify and address employee relations issues.
- Collaborated with hiring managers to understand job requirements and expectations.
- Advertised job opportunities on social media platforms and job boards.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Coordinated schedules to arrange management interviews with applicants.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Completed human resource operational requirements by scheduling and assigning employees.
Administrative Assistant
NFI North Inc.
Concord, NH
07.2015 - 04.2018
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
- Established administrative work procedures to track staff's daily tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted development and implementation of new administrative procedures.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Scheduled office meetings and client appointments for staff teams.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Education
High School Diploma -
Manchester Central High School
Manchester, NH06.1995
Skills
- Developed and implemented protocols for secure handling and storage of confidential case documentation
- Achieved increased team engagement through successful organization of group activities Enhanced collaboration and communication among team members, resulting in improved project outcomes Delivered well-coordinated events that strengthened team dynamics
- Analyzed and responded to crisis situations, implementing strategies to mitigate risks and enhance recovery efforts
- Managed client support operations, ensuring timely responses and effective solutions to client needs
- Executed critical life support techniques, enhancing emergency response capabilities in high-pressure situations
- Oversaw admitting processes, coordinating with medical staff to optimize patient flow and satisfaction
- Analyzed patient conditions and documented assessments to support effective healthcare delivery
- Engaged with staff to strengthen internal communication and teamwork
- Assessed patient conditions and coordinated treatment planning and execution to ensure effective care delivery
- Engaged in attentive listening to accurately interpret and respond to stakeholder needs and concerns
- Applied effective organizational and prioritization skills to ensure timely completion of tasks and meet deadlines
- Implemented systematic resource monitoring processes to identify and address potential inefficiencies
Timeline
Administrative Assistant
KTM Exteriors & Recycling
05.2024 - Current
Substance Abuse Group Facilitator/ Intake Coordina
Live Free
10.2022 - 05.2024
Homeless Prevention Case Manager
Families In Transitions
06.2022 - 10.2022
Substance Abuse Case Manager
New Freedom Academy
01.2022 - 06.2022
Intake Coordinator
Avenues
12.2021 - 01.2022
Substance Abuse Technician
Bonfire
09.2021 - 01.2022
Staffing Supervisor
American Eagle Outfitters, Inc
09.2018 - 06.2020
Sober Living House Manager
Amethyst House
06.2018 - 09.2021
Administrative Assistant
NFI North Inc.
07.2015 - 04.2018
High School Diploma -
Manchester Central High School