LAURA GOMEZ
Los Angeles,CA
Summary
Dynamic retail associate and delivery driver with a proven track record at Goodwill and Amazon. Expert in customer service and problem resolution, consistently enhancing customer satisfaction through attentive service and efficient delivery. Skilled in data entry and critical thinking, ensuring timely and accurate fulfillment of customer needs in fast-paced environments.
Experienced with customer service, product knowledge, and sales techniques. Utilizes effective communication and problem-solving skills to assist customers and improve satisfaction. Knowledge of inventory processes and teamwork dynamics for efficient store operations.
Overview
4
4
years of professional experience
Work History
Retail Associate / Supervisor Trainig
Goodwill
02.2024 - 06.2025
- Assisted customers by answering questions and fulfilling requests.
- Greeted customers entering store and responded promptly to customer needs.
- Met customer needs through polite, friendly and attentive service.
- Contributed to a positive working environment through strong collaboration with team members and proactive problem-solving when challenges arose.
Delivery Driver
Amazon
03.2021 - 04.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
San Francisco City College
San Francisco, CA06-1997
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Retail Associate / Supervisor Trainig
Goodwill
02.2024 - 06.2025
Delivery Driver
Amazon
03.2021 - 04.2024
San Francisco City College
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