ANGELICA BRANDI MILLER
Era
Summary
Talented Hostess/Server/barista and Supervisor with extensive background in customer-facing work and team leadership. Maximize customer satisfaction by empowering employees with expert job knowledge as head of successful and service-oriented team. History of consistently meeting quality, profit and service targets. Talented skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
Retail Sales Associate/ Supervisor
Winstar World Casino And Resort
07.2023 - Current
- Delivered exceptional customer service to enhance shopping experience and foster loyalty.
- Managed inventory levels, ensuring timely restocking of products on sales floor.
- Trained and mentored new associates on sales techniques and store procedures.
- Conducted product demonstrations to educate customers on features and benefits.
- Collaborated with team members to achieve daily sales targets and goals.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction rates.
- Greeted customers and helped with product questions, selections, and purchases.
- Led cross-functional teams to improve operational efficiency and drive project success.
- Developed and implemented strategic initiatives to enhance productivity and organizational performance.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Facilitated training sessions to ensure team adherence to best practices and compliance standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Hostess/server/barista/supervisor
Winston/ Legends
08.2016 - Current
- Recaptured loyalty of upset customers by deftly handling complaints.
- Managed back-end business aspects, handling employee paperwork, inventory ordering and daily bank deposits.
- Kept costs low with regular reviews of labor costs and inventory usage.
- Trained staff in wide range of hot and cold drinks and detailed off-menu preparations popular with customers.
- Taught employees how to meet customer needs with well-prepared beverages, clean facilities and delightful service.
- Developed staff skills through training and mentoring.
- Compiled and balanced cash receipts before shift change.
- Upgraded dining experience with clear objectives, careful monitoring and consistent leadership.
- Trained team to provide high quality service to guarantee customer satisfaction.
- Addressed customer issues by validating complaints and exchanging ordered food.
- Secured money and prevented losses with register and cash handling controls.
- Enforced policies and quality standards through supervision and performance reviews.
Server/Hostess
WINSTAR WORLD CASINO AND RESORT/ Sodexo
05.2013 - 08.2016
- Took reservations by phone and in person, providing helpful, accurate responses to inquiries.
- Moved and arranged tables, chairs, and settings and organized seating for groups with special needs.
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Performed manual labor tasks to detailed instructions from supervisors.
Education
Diploma -
06.2012
Skills
- Complaint handling
- Inventory control
- Employee training
- Self motivation
- MS Word
- Food Preparation
- Cash-Handling Procedures
- Staff management
- Barista training
- Supply ordering
- Leadership
- Scheduling
- Safety Meetings
- Inventory Control Systems
- Employee scheduling
- Cash register counting
- Customer service
- Reliability
- Operate Cash Registers
- Risk Management Policies
- Sanitation
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Customer engagement
- Retail sales
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Money handling
- Product knowledge
- Cash register operation
- Relationship building
- Professional appearance
- Stocking and receiving
- Store maintenance
- Retail store operations
- Phone etiquette
- POS system operations
- Conflict resolution
- Customer needs assessment
- Transaction processing
- Sales expertise
- POS system operation
- Policy and procedure adherence
- Interpersonal and written communication
- Stock replenishment
- Display setup
- Product recommendations
- Independent judgement
- Brand representation
- Upselling strategies
- Fitting room maintenance
- Merchandise display
- Sales trends
- Suggestive selling
- Point of sale operation
- Fashion sense
- Product promotions
- Complaint management
- Loss prevention
- Product demonstrations
- Truck unloading
- Dispute mediation
- Regulatory compliance
- Promotional events
- Friendly and outgoing
- Customer follow-up
- Verbal and written communication
- Shelf stocking
- Data entry
- Cash drawer balancing
- Inventory audits
- Upselling and cross selling
- Event coordination
- Price tagging
- Visual display arrangement
- Discount application
- Calm demeanor
- Returns and exchanges
- Stockroom safety procedures
- Sales report generation
- Account assistance
- Point-of-sale system
- Department reset
- Backroom organization
- Gift card management
- Retail merchandising expertise
- Barcode scanning
- Sales goal achievement
- Rapport development
- Positive and professional
- Dressing room support
- Loyalty promotion
- Friendly and helpful
- Reliable and responsible
- Honest and dependable
- Attention to detail
- Organization
- Adaptable and flexible
- Strong communication and interpersonal skills
- Positive customer engagement
- Goal driven
- Excellent written and verbal communication
- Team cooperation
- Flexible hours
Timeline
Retail Sales Associate/ Supervisor - Winstar World Casino And Resort
07.2023 - Current
Hostess/server/barista/supervisor - Winston/ Legends
08.2016 - Current
Server/Hostess - WINSTAR WORLD CASINO AND RESORT/ Sodexo
05.2013 - 08.2016
Valley View High School - Diploma,