Laura Gonzalez
Medical Assistant
Shakopee,MN
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Weekend Program Counselor
New Challenges, Inc
07.2023 - Current
- Offered residential assistance to adults with traumatic brain injuries, psychiatric illnesses, and developmental impairments.
- Delivered engaging workshops on relevant topics, enhancing client understanding of key issues and strategies for success.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided crisis intervention services, resulting in timely assistance and support for clients in need.
- Improved client outcomes by consistently monitoring progress and adjusting interventions as needed.
- Engaged clients in conversation to determine feelings and apprehensions.
- Guided clients in developing skills and strategies for dealing with problems.
- Developed individual treatment goals based on history and diagnosis.
- Conducted thorough assessments of client needs, creating targeted goals and objectives within their treatment plans.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Maintained detailed case notes, allowing for efficient tracking of client progress over time.
- Assisted in the development of program policies and procedures, contributing to overall improvements in service delivery.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Administered medications correctly and adhered to prescribed schedules
Medical Assistant
Fairview Prior Lake
03.2010 - Current
- Schedule appointments, coordinate with provider on future visits
- Assisting doctors in clinical procedures
- Taking vitals on patients and rooming them, perform tests (EKG) and give immunizations
- Answering nurse phone calls
- Get rooms ready for patients and set up equipment.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Janitorial
ABM
10.2009 - 01.2011
- Take out garbage
- Sweep
- Mop
- Dust
- Cleaning and organizing
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Package Handler
FED EX
07.2007 - 01.2010
- Lift packages
- Scan packages into system
- Scan packages
- Make sure packages go to the right trucks
- Ability to lift up to 50 pounds
- Prepared pallets of boxes for easy transportation between customer and storage locations
- Used hand-held scanners and physical logs to accurately track item movements
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed
- Handled inventory control and cycle counting procedures
- Removed jams and unblocked conveyor system to maintain flow of goods
- Inspected equipment and used troubleshooting approaches to keep machines operational
Cashier
Kohls
08.2006 - 07.2007
- Pos
- Count money effectively
- File paperwork and keep it in its place
- Fold and keep store clean and in place
- Help and greet customer in any way
- Answer phone calls from customers and make phone calls for customers, when help is needed
- Collected and authorized payments of guests
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
Education
Associate of Applied Science - Medical
Rasmussen College
Shakopee, MNHigh School Diploma -
Shakopee High School
Shakopee, MNSkills
Multitasking Abilities
Bilingual in Spanish and English
Certified in CPR/AED
Good customer relations background
Experience in handling confidential paperwork
Great communication
Problem Anticipation and Resolution
Patient Relations
Updating Medical Records
Medical Histories and Vital Statistics
Electronic Charting
Medical History Collection
HIPAA Compliance
EMR Systems
Vitals Collection and Documentation
Currently pursuing a bachelor's degree in psychology at Southern New Hampshire University
Expected completion April 2025.
Timeline
Weekend Program Counselor
New Challenges, Inc
07.2023 - Current
Medical Assistant
Fairview Prior Lake
03.2010 - Current
Janitorial
ABM
10.2009 - 01.2011
Package Handler
FED EX
07.2007 - 01.2010
Cashier
Kohls
08.2006 - 07.2007
Associate of Applied Science - Medical
Rasmussen College
High School Diploma -
Shakopee High School