Laura Gratias
Waukee,IA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Looking for a long term career in the legal field with the State of Iowa.
Overview
30
30
years of professional experience
Work History
General Nutrition Worker
Waukee Community School District
09.2015 - Current
- Collaborate with team members to streamline kitchen processes, resulting in more effective workflows.
- Training and assisting new staff members.
- Cashier duties for breakfast and lunch ensuring students follow federal meal guidelines.
- Food Preparation including washing produce, temping foods, preparing frozen food for cooking, etc.
- Maintain breakfast and lunch production records, with count, time, and temperatures.
Family Manager
Stay At Home Mom
04.1997 - 09.2015
- Worked various part-time jobs at this time at Montessori Children's House, the YMCA, and Dream Dance Companyl
- Served as liaison between children's schools, instructors, coaches, or other service providers to ensure seamless coordination of resources/supports required by the family unit effectively addressed everyone''s needs..
Member Service Counselor
The Principal Financial Group
02.1995 - 04.1997
- Aided members of pension plans with the Principal Financial Group in regards to benefit options, investments, and taxation in a confidential manner
- Provided excellent customer service with a team of professionals by problem solving and meeting members' needs.
Member Serice Counselor
Principal Healthcare Of Iowa, Inc.
08.1994 - 02.1995
- Assisted members of medical plans and healthcare professionals in regards to medical benefits, enrollment issues, and claims processing.
Claims Examiner
Principal Healthcare Of Iowa, Inc.
11.1993 - 08.1994
- Processed medical claims according to policy and procedure established by Principal Healthcare and according to members' medical policies.
Education
Bachelor of Arts - Criminology And Sociology
University of Northern Iowa
Cedar Falls, IA05.1991
Skills
- Microsoft Office, Word, Excel, Outlook, Adobe, Publisher, and Power Point
- Organized
- Relationship oriented
- Consistent
- Motivated
- Intuitive
- Group oriented
- Thorough
- Passionate
- Dependable
- Enthusiastic
Volunteer
Sworn in by Juvenile Court System as a Court Appointed Special Advocate (CASA) to represent the best interest of abused and neglected children
Governor's Volunteer Award 1995
Joppa
Meals for the Heartland
Boys and Girls Club - Central IA
Blood Donor - Life Serve Blood Center
Timeline
General Nutrition Worker
Waukee Community School District
09.2015 - Current
Family Manager
Stay At Home Mom
04.1997 - 09.2015
Member Service Counselor
The Principal Financial Group
02.1995 - 04.1997
Member Serice Counselor
Principal Healthcare Of Iowa, Inc.
08.1994 - 02.1995
Claims Examiner
Principal Healthcare Of Iowa, Inc.
11.1993 - 08.1994
Bachelor of Arts - Criminology And Sociology
University of Northern Iowa
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