Laura Gratias
Waukee,IA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Looking for a long term career in the legal field with the State of Iowa.
Overview
30
30
years of professional experience
Work History
General Nutrition Worker
Waukee Community School District
Waukee, IA
09.2015 - Current
- Collaborate with team members to streamline kitchen processes, resulting in more effective workflows.
- Training and assisting new staff members.
- Cashier duties for breakfast and lunch ensuring students follow federal meal guidelines.
- Food Preparation including washing produce, temping foods, preparing frozen food for cooking, etc.
- Maintain breakfast and lunch production records, with count, time, and temperatures.
Family Manager
Stay At Home Mom
Waukee, IA
04.1997 - 09.2015
- Worked various part-time jobs at this time at Montessori Children's House, the YMCA, and Dream Dance Companyl
- Served as liaison between children's schools, instructors, coaches, or other service providers to ensure seamless coordination of resources/supports required by the family unit effectively addressed everyone''s needs..
Member Service Counselor
The Principal Financial Group
Des Moines, IA
02.1995 - 04.1997
- Aided members of pension plans with the Principal Financial Group in regards to benefit options, investments, and taxation in a confidential manner
- Provided excellent customer service with a team of professionals by problem solving and meeting members' needs.
Member Serice Counselor
Principal Healthcare Of Iowa, Inc.
West Des Moines, IA
08.1994 - 02.1995
- Assisted members of medical plans and healthcare professionals in regards to medical benefits, enrollment issues, and claims processing.
Claims Examiner
Principal Healthcare Of Iowa, Inc.
West Des Moines, IA
11.1993 - 08.1994
- Processed medical claims according to policy and procedure established by Principal Healthcare and according to members' medical policies.
Education
Bachelor of Arts - Criminology And Sociology
University of Northern Iowa
Cedar Falls, IA05.1991
Skills
- Microsoft Office, Word, Excel, Outlook, Adobe, Publisher, and Power Point
- Organized
- Relationship oriented
- Consistent
- Motivated
- Intuitive
- Group oriented
- Thorough
- Passionate
- Dependable
- Enthusiastic
Volunteer
Sworn in by Juvenile Court System as a Court Appointed Special Advocate (CASA) to represent the best interest of abused and neglected children
Governor's Volunteer Award 1995
Joppa
Meals for the Heartland
Boys and Girls Club - Central IA
Blood Donor - Life Serve Blood Center
Timeline
General Nutrition Worker
Waukee Community School District
09.2015 - Current
Family Manager
Stay At Home Mom
04.1997 - 09.2015
Member Service Counselor
The Principal Financial Group
02.1995 - 04.1997
Member Serice Counselor
Principal Healthcare Of Iowa, Inc.
08.1994 - 02.1995
Claims Examiner
Principal Healthcare Of Iowa, Inc.
11.1993 - 08.1994
Bachelor of Arts - Criminology And Sociology
University of Northern Iowa