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Laura Grossnickle
St Clair Shores ,MI
Work Preference
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Antonio's in the Park. Proven ability to enhance guest engagement and satisfaction through effective communication and cash handling. Recognized for developing creative cocktail specials that elevated the dining experience and fostered repeat business.
Overview
2027
2027
years of professional experience
Work History
Server/bartender/manager
Antonio's in the Park
Grosse Pointe Park
2017 - Current
- Provided exceptional customer service to enhance guest experiences.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed table settings and maintained cleanliness throughout dining area.
- Assisted in training new servers on menu offerings and service protocols.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Processed payments efficiently using point-of-sale systems to streamline transactions.
- Developed knowledge of menu items to provide informed recommendations to guests.
- Monitored inventory levels and communicated needs to management for restocking supplies.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Server/bartender/manager
Village Grille
Grosse Pointe, MI
2010 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Bartender/server
Kate Obrian's
Orlando, FL
2008 - 2010
- Prepared and served a variety of beverages in fast-paced environment.
- Maintained cleanliness and organization of bar area to ensure efficiency.
- Assisted in training new staff on drink recipes and customer service techniques.
- Managed cash register operations, ensuring accurate transactions and end-of-shift reports.
- Developed creative cocktail specials that enhanced menu offerings and customer experience.
- Applied knowledge of local craft beers to curate seasonal selections for patrons.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Associate of Arts - Basic
Oakland Community College
Bloomfield Hills, MI05-2001
High School Diploma -
Troy Athens
Troy, MI06-1998
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Timeline
Server/bartender/manager
Antonio's in the Park
2017 - Current
Server/bartender/manager
Village Grille
2010 - Current
Bartender/server
Kate Obrian's
2008 - 2010
Associate of Arts - Basic
Oakland Community College
High School Diploma -
Troy Athens