LAURA GUNTHER
South Point,OH
Summary
Clerical professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Marshall University, Brad D. Smith Schools of Business
05.2018 - Current
- Greet visitors to the Academic Advising Center and direct them to their location, offer solutions to concerns, check in appointments
- Set meetings between students and their advisors ensuring all students get the best advice and direction we have to offer
- Adhere to AACSB standards of excellence, confidentiality and improvement
- Regular meetings with the Director of Student Services and two Academic Advisors to help with all of their needs, make note of tasks, document finalized contact with students, compare calendars to stay on the same page, etc
Customer Service Representative
The Results Company (formerly Corporate Call Center)
Huntington, USA
06.2014 - 09.2016
- Company Overview: Huntington, WV
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Upsold additional products or services to customers based on their needs and preferences
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
- Huntington, WV
Education
Associate's degree - Business Administration
Huntington Junior College
Huntington12-2017
Skills
- Clerical support (filing, record keeping, reception oversight, appointment scheduling, etc)
- Multi-line phone systems
- Proficient in Microsoft Suite (including Teams and Outlook)
- Sales
- Call center
- Workflow Optimization
- Computer Proficiency
- Strong interpersonal skills
- Meticulous attention to detail
Certification
- Title IX Certified
Timeline
Administrative Assistant
Marshall University, Brad D. Smith Schools of Business
05.2018 - Current
Customer Service Representative
The Results Company (formerly Corporate Call Center)
06.2014 - 09.2016
Associate's degree - Business Administration
Huntington Junior College
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