Laura Guzman
Pomona,NJ
Summary
Proven track record in enhancing patient satisfaction and streamlining transportation schedules at Sky Max Transport, leveraging strong navigation skills and a customer service-oriented approach. Excelled in bilingual communication and patient care, significantly boosting company reputation through empathetic service and professional courtesy. Demonstrated expertise in HIPAA compliance and vehicle maintenance, ensuring safe and efficient patient transport.
Overview
32
32
years of professional experience
Work History
Non Emergency Medical Transportation Driver
G Transportation
01.2024 - Current
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Communicated with patients and healthcare workers in both English and Spanish.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
Non Emergency Medical Transportation Driver
Sky Max Transport
03.2004 - 01.2024
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Communicated with patients and healthcare workers in both English and Spanish.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
- Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
- Assisted in reducing wait times for patients, coordinating with healthcare facilities for prompt pick-up and drop-off schedules.
Car Salesperson
SoCal Auto Center
01.1992 - 01.2003
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Education
GED -
GED
Fullerton, CA05.1987
Skills
- Strong Navigation Skills
- Team player attitude
- HIPAA Compliance Understanding
- Vehicle maintenance knowledge
- Customer Service-Oriented
- Defensive Driving
- Professionalism and Courtesy
- Patient care abilities
- Wheelchair handling
- Patient-focused care
- Medical Documentation
Timeline
Non Emergency Medical Transportation Driver
G Transportation
01.2024 - Current
Non Emergency Medical Transportation Driver
Sky Max Transport
03.2004 - 01.2024
Car Salesperson
SoCal Auto Center
01.1992 - 01.2003
GED -
GED