Laura Handrick
Lincoln
Summary
Detail-oriented customer service professional with a solid background in eCommerce and retail. Known for strong time management and conflict resolution skills, committed to delivering quick and accurate service that enhances customer experiences.
Overview
14
14
years of professional experience
Work History
eStore Customer Service Representative
HEB Grocery Store
Taylor
01.2018 - Current
- Selected high-quality products according to customer preferences and store guidelines.
- Reported inventory discrepancies to management, facilitating prompt resolution and timely restocking.
- Satisfied customers with quick, accurate service under tight deadlines.
- Cultivated positive relationships with grocery store personnel through consistent professionalism and friendliness.
- Guided customers in product availability and store policies, enhancing customer understanding and satisfaction.
- Monitored expiration dates to ensure freshness of perishable goods on shelves.
eStore Specialist
HEB Grocery Store
Taylor
11.2021 - 09.2024
- Trained new staff on product knowledge and customer service best practices to enhance team effectiveness.
- Collaborated with team members to streamline daily operations during peak hours, improving customer experience.
- Provided customer service by responding to inquiries and resolving complaints.
- Ensured compliance with safety regulations in the workplace.
- Participated in team meetings to discuss goals and strategies for improving customer service.
- Performed opening and closing procedures for the store including counting money, turning off lights, locking doors.
- Handled returns and exchanges of merchandise according to established policies.
- Resolved conflicts by applying strong problem-solving and interpersonal skills, maintaining a positive store environment.
Cashier
HEB Grocery Store
Taylor
09.2014 - 01.2018
- Assisted customers with product inquiries, delivering exceptional service to enhance shopping experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized promotional displays and arranged merchandise to increase product visibility and drive sales.
Event Usher
The Frank Erwin Center
Austin
08.2012 - 05.2016
- Coordinated guest seating and facilitated entry processes to enhance attendee experience at events.
- Verified tickets at entrance to restrict access to authorized personnel, ensuring venue security.
- Worked closely with security personnel to ensure safety of everyone present at the venue.
- Executed tasks aligned with team objectives to maintain operational efficiency.
Education
Some College (No Degree) - Health Care
ACC
Cedar Park, TX05-2022
High School Diploma -
Lexington High School
Lexington, TX05-2012
Skills
- Customer relations
- Order fulfillment
- Product knowledge
- Attention to detail
- Time management
- Effective communication
- Team collaboration
Timeline
eStore Specialist
HEB Grocery Store
11.2021 - 09.2024
eStore Customer Service Representative
HEB Grocery Store
01.2018 - Current
Cashier
HEB Grocery Store
09.2014 - 01.2018
Event Usher
The Frank Erwin Center
08.2012 - 05.2016
Some College (No Degree) - Health Care
ACC
High School Diploma -
Lexington High School