Laura Hansen
Valencia,CA
Summary
Compassionate Medical Assistant with a 20- year background in high-stakes professional environment and residential recovery leadership. My career path was redefined in 2014 through years of dedicated experience as a primary caregiver following a medical crisis. This journey ignited a passion for patient advocacy and mental health, leading me to transition from a successful career in Real Estate to founding a Sober Living facility. I combine clinical MA training with deep, personal expertise in crisis management and trauma-informed care.
Overview
19
19
years of professional experience
Work History
Owner/Operator Recovery Residential Services
L.P. LLC
Palmdale, CA
12.2022 - 10.2025
- Administered daily functions of sober living facility, prioritizing safety and therapeutic support for residents.
- Facilitated crisis de-escalation and supported residents through trauma-informed care.
- Coordinated with healthcare providers, social workers to monitor medication compliance and recovery plan.
- Maintained strict facility compliance with random drug test and kept administrative records for all residents.
New Home Sales Counselor
KB Home
Los Angeles, CA
03.2007 - 10.2025
- Facilitated high-pressure negotiations while overseeing complex legal and financial documentation management.
- Developed strong client relationships by prioritizing active listening and maintaining open, trust-oriented communication channels.
- Executed high-volume administrative tasks, including scheduling and multi-party coordination.
- Achieved consistent recognition for surpassing sales targets and demonstrating effective problem-solving skills in high-pressure situations.
Education
Clinical Medical Assistant - Health Care
NIU College
Woodland Hills 05-2026
High School Diploma -
Littlerock High School
Littlerock, CA2001
Skills
- Client/Patient Advocacy : Expert at supporting individuals through sensitive life transitions
- Crisis Management : Calm under pressure ; experienced in de-escalating intense emotional situations
- Documentation : Exceptional attention to detail in record-keeping and data entry
- Communication : Skilled at translating complex information into understandable , empathetic terms
Timeline
Owner/Operator Recovery Residential Services
L.P. LLC
12.2022 - 10.2025
New Home Sales Counselor
KB Home
03.2007 - 10.2025
Clinical Medical Assistant - Health Care
NIU College
High School Diploma -
Littlerock High School