Laura Hardie
Summary
Highly experienced Bodily Injury Claims Adjuster with high-level negotiation and persuasion skills to satisfy involved parties. Dependable and comfortable handling high volume of calls in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Bodily Injury Claims Adjuster
GEICO
Getzville, New York
04.2010 - Current
- Assessed bodily injury claims to establish coverage and liability, ensuring compliance with regulatory standards.
- Negotiated settlement agreements with claimants, facilitating timely resolutions and maintaining positive customer relationships.
- Communicated with insured customers regarding claim status and procedures.
- Managed multiple claims simultaneously while adhering to company policies.
- Executed special projects directed by supervisor.
- Participated in continuing education courses related to best practices in handling bodily injury claims.
- Reviewed medical bills for accuracy and appropriateness of services rendered.
- Evaluated and processed bodily injury claims according to company guidelines.
- Conducted thorough investigations of liability issues related to bodily injury claims, enhancing accuracy of determinations.
Sales and Service Specialist
Verizon
Buffalo, New York
06.1998 - 04.2010
- Assisted customers with product selection and service inquiries.
- Educated clients on device features and network services.
- Processed customer transactions efficiently and accurately.
New Hire Coach
GEICO
- Created training materials for new hires to enhance onboarding experience.
- Conducted onboarding sessions to clarify company policies and procedures for new employees.
- Guided new employees in effectively using software and tools essential for daily tasks.
- Conducted role-playing exercises to enhance customer service skills.
Secured Claims handler
GEICO
- Processed secured claims for VIP policies, ensuring compliance with regulatory requirements
- Processed domestic claims with a focus on security measures to protect sensitive information
- Managed employee claims, facilitating timely resolutions and maintaining accurate records
Education
Lockport Senior High
Lockport, NYSkills
- Claims evaluation
- Liability investigation
Timeline
Bodily Injury Claims Adjuster
GEICO
04.2010 - Current
Sales and Service Specialist
Verizon
06.1998 - 04.2010
New Hire Coach
GEICO
Secured Claims handler
GEICO
Lockport Senior High