Laura Harlow
Vernal,Utah
Summary
Striving to advance my career here at Strata Networks, I would really enjoy the opportunity to learn more and move to a different position. Being hardworking and dependable is very important to me. I am ready to help the team achieve company goals,
Overview
20
20
years of professional experience
Work History
Cellular Technical Support
Strata Networks
05.2010 - Current
- Working at Strata Networks I started in customer service and moved up to cellular technical support
- As a cellular technical support lead I troubleshoot cell phones, tablets and computers, as well as, repairing phones, testing modems, programming modems, troubleshooting email, testing cable tv equipment, answering calls and chats.
Customer Service Representative
Bresnan Communications
08.2003 - 05.2010
- My duties at Bresnan included all customer service, payments, banking, inventory processes, programming cable set-top boxes, dispatching tech loads and service orders.
Education
it support technician certificate -
ubTech
05.2019
high school diploma -
Manila high school
05.1995
Skills
- Independent
- Responsible
- Fast Learner
- Self-Motivated
- Dependable
Activities
One of my passions is discovering and learning new things. I enjoy the satisfaction of helping people figure out their technical issues and teaching them effective ways to use their technology. Having 20+ years of customer service experience also helps to understand and work with customers/clients.
Timeline
Cellular Technical Support
Strata Networks
05.2010 - Current
Customer Service Representative
Bresnan Communications
08.2003 - 05.2010
it support technician certificate -
ubTech
high school diploma -
Manila high school