Open To Work
Laura Harris
DayForce
Port Richey,FL
Work Preference
Desired Job Title
Workforce AnalystSupervisorSalesforce Delivery ManagerAccount ManagerCustomer Service RepresentativeWork Type
Part TimeLocation Preference
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionSummary
Dynamic professional with extensive experience in workforce analytics and operational improvement. Skilled in data collection and issue resolution, driving team collaboration to optimize staffing levels and enhance employee engagement strategies.
30
Years of experience
Work History
Workforce Analyst
11 Years- Analyzed workforce data to identify trends and optimize staffing levels.
- Developed reports utilizing DayForce analytics tools to inform management decisions.
- Collaborated with cross-functional teams to enhance employee engagement strategies.
- Implemented process improvements that increased operational efficiency across departments.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Created training materials for new employees to provide information about attendance guidelines.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Provided training to managers on best practices for performance evaluations, fostering a culture of continuous improvement.
Supervisor
10 Months- Oversaw daily operations to ensure adherence to quality and safety standards.
- Led team in implementing process improvements, increasing overall operational efficiency.
- Mentored staff, fostering skill development and enhancing team performance.
- Streamlined workflow processes, reducing downtime and optimizing resource utilization.
Salesforce Delivery Manager
4 Years 10 Months- Led cross-functional teams to implement Salesforce solutions, enhancing customer relationship management strategies.
- Managed project timelines and deliverables, ensuring alignment with client expectations and business goals.
- Coordinated training sessions for team members, improving proficiency in Salesforce applications and best practices.
- Developed comprehensive project plans, integrating stakeholder feedback to optimize Salesforce deployment processes.
Account Manager
8 Years 5 Months- Developed and maintained strong relationships with key accounts to enhance client satisfaction.
- Implemented strategic account plans to drive revenue growth and achieve client goals.
- Analyzed client needs and tailored solutions, ensuring alignment with business objectives.
- Coordinated cross-functional teams to deliver seamless service and resolve client issues efficiently.
Customer Service Representative
19 Years- Resolved customer inquiries via phone, email, and live chat to ensure satisfaction.
- Provided accurate information about policy details and claims processing to clients.
- Collaborated with team members to enhance service delivery and improve workflow efficiency.
- Trained new hires on company protocols, systems, and customer interaction best practices.
Education
GED
Skills
Issue resolution
Data collection & research
Managing schedules
Analyzing patterns
Microsoft Excel
Workforce scheduling
Timeline
Workforce Analyst
DayForce
11.2013 - 11.2024
Supervisor
APAC
01.2013 - 11.2013
Salesforce Delivery Manager
First Advantage
01.2008 - 11.2012
Account Manager
Ceridian
06.2000 - 11.2008
Customer Service Representative
Great West Life
06.1981 - 06.2000
Gateway High School
GED