Stephanie Bray
Newnan,GA
Summary
Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Leverages excellent analytical and programming skills to document and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes.
Overview
25
25
years of professional experience
Work History
Senior Workforce Management Analyst
Instacart
06.2020 - Current
- Optimized workforce scheduling by analyzing historical data and identifying trends.
- Conducted comprehensive data analysis to identify opportunities for process improvement in workforce management.
- Mentored junior analysts on best practices in workforce management analytics techniques.
- Designed forecasting models to predict future workforce requirements based on historical data and trend analysis.
- Implemented key performance indicators to measure workforce efficiency, leading to targeted improvements.
- Overhauled outdated reporting systems, introducing modern tools that increased data accuracy and accessibility.
Workforce Management Specialist
InterCall
09.2014 - 06.2020
- Managed real-time inbound call traffic across multiple contact center locations.
- Reduced overtime costs by devising effective time management strategies and monitoring staff hours.
- Optimized workforce allocation through data-driven analysis and forecasting techniques.
- Contributed to the design of streamlined workflows for more efficient day-to-day operations within the organization.
- Provided insightful recommendations to executive leadership on workforce management strategies, contributing to informed decision-making processes and long-term planning.
Program Coordinator
West Georgia Technical College
08.2012 - 06.2014
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
Quality Assurance Technical Team Lead
The Pic Group Inc
01.2004 - 07.2012
- Drove process improvements through regular review and evaluation of existing methodologies, identifying opportunities for optimization or innovation.
- Mentored junior testers in adopting industry-standard QA methodologies, improving overall team competency levels.
- Reduced production issues by conducting thorough regression testing prior to each release cycle.
- Conducted root cause analysis on identified defects, driving continuous improvement initiatives across the organization.
- Revised and drafted policies and procedures to address deficiencies comprehensively.
- Sampled products to verify compliance with standards
- Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
Quality Assurance Lab Technician
Duracell Batteries
05.2001 - 01.2004
- Ensured reliable test data by conducting method validation studies as per regulatory requirements.
- Maintained a safe work environment by ensuring adherence to safety protocols and proper handling of hazardous materials.
- Streamlined data analysis by developing custom spreadsheets and reports for easy interpretation of test results.
- Performed technical and quality systems audits of laboratory.
- Ensured consistent product quality through routine monitoring of raw materials, intermediate products, and finished goods against established specifications.
- Performed root cause analysis on non-conforming products, leading to targeted corrective actions that improved overall quality performance.
- Supported new product development efforts through accurate and timely testing of prototypes, providing valuable feedback for design changes.
- Increased accuracy in test results through regular calibration and maintenance of laboratory equipment.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
Education
Bachelor of Science - Computer Science
University of Phoenix
Tempe, AZ05-2027
Associate of Science - Computer And Information Systems
West Georgia Technical College
La Grange, GA12-2014
Skills
- Lean manufacturing
- Report analysis
- Quality processes
- Quality management
- Critical thinking
- Quality assurance
- Root-cause analysis
- Issue resolution
- Quality assurance controls
- ISO 9001
- Professionalism
- Effective communication
- Attention to detail
- Teamwork and collaboration
- Customer service
Timeline
Senior Workforce Management Analyst
Instacart
06.2020 - Current
Workforce Management Specialist
InterCall
09.2014 - 06.2020
Program Coordinator
West Georgia Technical College
08.2012 - 06.2014
Quality Assurance Technical Team Lead
The Pic Group Inc
01.2004 - 07.2012
Quality Assurance Lab Technician
Duracell Batteries
05.2001 - 01.2004
Bachelor of Science - Computer Science
University of Phoenix
Associate of Science - Computer And Information Systems
West Georgia Technical College