Laura Hartman
North Ridgeville,OH
Summary
Friendly Bar Manager offers resource management, quality standard enforcement, and bar supervision expertise paired with outstanding multitasking and communication abilities. Diligent and customer-oriented individual with 15 years of hands-on experience managing and supervising bar operations.
Overview
7
7
years of professional experience
Work History
Bar Manager/Bartender
Between The Bun
North Ridgeville, OH
04.2023 - Current
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Reorganized bar stations to streamline service flow.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
- Monitored cash intake to reduce discrepancies.
Owner
Hartsick Design LLC
North Ridgeville, OH
03.2021 - Current
- Implemented successful business strategies to increase revenue and target new markets.
- Provided assistance in setting up booths at conventions, festivals or special events showcasing crafted items.
- Maintained inventory records of all supplies used in crafting projects.
- Computed labor and materials expenses to correctly estimate work costs for customers.
- Followed safety protocols while operating heavy machinery and using sharp tools in the workshop area.
- Developed marketing strategies to promote handmade crafts at various events.
- Troubleshot technical issues with machinery used during production processes.
- Assisted with the design and development of custom craft projects for clients.
Bartender/Bar Manager
Riverstone Taverne
Brunswick, OH
02.2021 - 07.2023
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Greeted guests with friendliness and professionalism.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Resolved customer complaints in a professional manner.
Bartender
Wood and Wine
Avon, OH
03.2017 - 03.2020
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Poured wine, beer and cocktails for patrons.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Effectively multitasked within fast-paced environment.
- Adhered to state regulations regarding serving alcohol responsibly.
Education
Chemical Dependency Counselor Assistant - Addiction Counseling
CEU Matrix
Georgetown, TX01-2023
Skills
- Responsible Alcohol Service
- Health Codes Compliance
- Vendor Relationship Management
- Inventory Management
- Verbal and Written Communication
- Strategic Planning
- Service-Oriented Mindset
- Marketing and Sales Experience
- Customer Relationship Building
- Organizational Ability
- Outgoing Personality
References
References available upon request.
Timeline
Bar Manager/Bartender
Between The Bun
04.2023 - Current
Owner
Hartsick Design LLC
03.2021 - Current
Bartender/Bar Manager
Riverstone Taverne
02.2021 - 07.2023
Bartender
Wood and Wine
03.2017 - 03.2020
Chemical Dependency Counselor Assistant - Addiction Counseling
CEU Matrix