Laura Heims
Cedar Rapids,IA
Summary
Accomplished leader at CRST International Inc. known for strategic planning, leadership training, and vendor management. Proven track record in enhancing operational efficiency and fostering stakeholder relationships. Expert in multitasking and process improvement, achieving substantial cost savings and performance enhancements.
Overview
17
17
years of professional experience
Work History
Director of External Maintenance
CRST International Inc.
Cedar Rapids , Iowa
09.2022 - 11.2024
- Directed the organization's daily operations, ensuring compliance with company policies and set KBOs.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Identified opportunities for improvement in operational performance metrics.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Established relationships with vendors and suppliers to secure favorable terms for services.
- Assessed employee performance against established benchmarks or targets.
Manager, External Maintenance
CRST International Inc.
Cedar Rapids , IA
08.2020 - 09.2022
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented strategic plans to achieve company objectives.
Account / Fleet Manager/Planner
CRST International Inc.
Cedar Rapids , Iowa
01.2017 - 08.2020
- Monitored driver performance, safety compliance and customer service standards.
- Scheduled routes for drivers based on delivery requirements and availability.
- Trained new hires on company policies, procedures and safety protocols.
- Assisted in resolving customer complaints related to deliveries or other issues.
- Conducted annual driver performance reviews and compiled development plans to help drivers reach and maintain required standards.
- Directed investigations to verify and resolve customer or shipper complaints.
Driver Manager
West Side Transport Inc.
Cedar Rapids , Iowa
05.2012 - 12.2016
- Managed the daily operations of a fleet of drivers and vehicles.
- Monitored driver performance, safety compliance and customer service standards.
- Scheduled routes for drivers based on delivery requirements and availability.
- Trained new hires on company policies, procedures and safety protocols.
- Conducted annual reviews of each driver's performance, attendance record and qualifications.
- Evaluated route changes to determine their efficiency and cost-effectiveness.
Store Manager
Dry Cleaning Plus
Cedar Rapids , IA
06.2007 - 04.2012
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Developed relationships with suppliers to negotiate better prices.
Education
Bachelor of Science - Business Management
Kaplan University
Cedar Rapids, IA03-2008
Associate of Applied Science - Business Administration And Management
Kaplan University
Cedar, MN05-2006
Skills
- Strategic planning and execution
- Leadership training
- Schedule oversight
- Manage operations
- Process Improvement
- Budgeting and cost control
- Financial Analysis
- Forecasting
- Vendor Management
- Multitasking Abilities
Timeline
Director of External Maintenance
CRST International Inc.
09.2022 - 11.2024
Manager, External Maintenance
CRST International Inc.
08.2020 - 09.2022
Account / Fleet Manager/Planner
CRST International Inc.
01.2017 - 08.2020
Driver Manager
West Side Transport Inc.
05.2012 - 12.2016
Store Manager
Dry Cleaning Plus
06.2007 - 04.2012
Bachelor of Science - Business Management
Kaplan University
Associate of Applied Science - Business Administration And Management
Kaplan University
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