LAURA HERNANDEZ
Lake Placid,USA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Clerk
School Board Of Highlands County
09.2024 - Current
- Answer phone calls and reply to emails.
- Prepare letters, files, and labels.
- Held meetings during and after work hours.
- Interpreted for instructors and any other staff during meetings with Spanish-speaking parents.
- Provided monthly updates on all migrant students to campus personnel.
- All basic computer operations.
- All clerical duties assigned.
Customer Service Representative
Highlands County Tax Collector
04.2021 - 03.2024
- Enhanced customer satisfaction by swiftly addressing and resolving inquiries and concerns.
- Multitasking between phone calls, emails, and going between two different computer screens.
- Greet customers, and satisfy their needs.
- Money handling.
- Reconcile deposits.
- Any other duties assigned.
Office Assistant
Baker Septic Installations, Inc.
06.2018 - 03.2021
- Create invoices and payroll/checks through Quickbooks, calculate payroll hours
- Serve and greet customers, reply e-mails, scan documents, answer phones, filing, create labels, faxing, billing, prepare bank deposits, order office supplies, maintain office clean
- Apply payments received onto Intuit Quickbooks
- Utilize Square website for payment processing
- Communicate with customers about future orders needed to be placed
- Prepare forms for employees
- Notarize documents
Education
Bachelor Of Science - Criminal Justice
Polk State College
Winter Haven, FL12.2024
Associate of Science - Criminal Justice Technology
South Florida State College
Avon Park, FL05.2020
GED - State of Florida High School Diploma
South Florida State College
Avon Park, FL12.2016
Skills
Languages
Spanish
Native or Bilingual
Timeline
Clerk
School Board Of Highlands County
09.2024 - Current
Customer Service Representative
Highlands County Tax Collector
04.2021 - 03.2024
Office Assistant
Baker Septic Installations, Inc.
06.2018 - 03.2021
Bachelor Of Science - Criminal Justice
Polk State College
Associate of Science - Criminal Justice Technology
South Florida State College
GED - State of Florida High School Diploma
South Florida State College
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