Laura Hernandez
Yonkers
Summary
Experienced ice cream team leader at Stew Leonard's, with a good history of ensuring customer service, and motivating team members. Skilled at training employees and addressing challenges with a friendly, positive attitude, managing inventory, and problem-solving skills. Passionate about creating a fun, memorable experience for customers.
Overview
4
4
years of professional experience
Work History
Team Leader
Stew Leonard's
Yonkers
03.2022 - Current
- Assigned daily tasks to team members to optimize group productivity.
- Identified needs of customers promptly and efficiently.
- Led team meetings to discuss goals, strategies, and address any issues.
- Maintained weekly and quarterly inventory to ensure supplies were available when needed.
- Pleasant with customers while taking orders, and has a positive image for the business.
- Warmly greet customers to promote great customer service and a positive experience.
- Maintained high standards of customer service during busy shifts and a fast-paced work environment.
- Assisted in training new staff members on company policies and procedures.
- Processed customer complaints professionally while maintaining a friendly attitude towards them.
- Worked effectively in team environments to make the workplace more productive.
Babysitter
Parents Of Child
Yonkers
12.2020 - 06.2021
- Remained alert at all times while caring for the child.
- Helped complete homework, school projects and chores.
- Communicated with parents about daily activities and any concerning behaviors.
Education
High School Diploma -
Lincoln High School
Yonkers, NY06-2020
Some College (No Degree) - Digital Marketing
Borough of Manhattan Community College
New York, NYSkills
- Customer service
- Team leadership
- Speed and efficiency
- Communication skills
- Team collaboration
- Multitasking Abilities
- Positive attitude
- Problem solving
- Attention to detail
- Training staff
Affiliations
- Traveling
- Photography
- High School Music Band
- Volunteering at a women's seminar
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Honor Roll
- High Honor Roll
Timeline
Team Leader
Stew Leonard's
03.2022 - Current
Babysitter
Parents Of Child
12.2020 - 06.2021
High School Diploma -
Lincoln High School
Some College (No Degree) - Digital Marketing
Borough of Manhattan Community College
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