Laura Herren
Augusta,GA
Summary
Administrative Coordinator with strong expertise in communication management and team leadership. Demonstrated success in streamlining operations and ensuring compliance, resulting in increased efficiency and productivity. Recognized for adaptability and exceptional interpersonal skills, capable of mastering new challenges quickly and working effectively without supervision.
Overview
7
7
years of professional experience
5
5
Certifications
Work History
Administrative Coordinator
Live Oak Behavioral Services
Martinez, Ga
02.2021 - Current
- Managed communication channels between teams to streamline information flow and updates.
- Organized and facilitated regular meetings with senior management teams.
- Prepared staff work schedules and assigned team members to specific duties.
- Streamlined performance appraisal processes for clear feedback and evaluation.
- Maintained HRIS system for accurate employee data management and reporting.
- Created policies ensuring compliance with labor laws and regulations.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Created job postings, tracked applicants and maintained applicant database.
- Handled employee discipline and termination to address policy infractions.
- Suggested promotions and wage increases according to employee performance.
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Developed and implemented administrative procedures to streamline office tasks and communication.
- Led training sessions for new staff on organizational policies and software systems.
- Created and maintained filing systems for employee records, financial reports, and other documents.
Massage Therapist
Retreat Spa And Salon
Evans, GA
08.2021 - 03.2025
- Provided therapeutic massage treatments to clients in a calming environment.
- Maintained cleanliness and organization of treatment rooms and equipment.
- Educated clients on self-care techniques and wellness practices.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
Owner Operator
Tucked Away Massage
Delta, Colorado
01.2019 - 08.2021
- Managed inventory of supplies, including oils, lotions, and linens, to ensure availability for all treatments.
- Maintained impeccable records for business administration and financial management purposes.
- Researched new products and therapy modalities to increase service offerings.
- Completed in-depth training in massage practices and used latest techniques for best results.
- Reviewed client medical histories to inform treatment planning.
- Cultivated loyal clientele and high rate of referrals based on quality of massage services.
- Maintained clean and organized work environment, ensuring all equipment and supplies were sanitized according to health standards.
Education
Human Resources Certification -
University of Georgia
GA12-2024
Massage Therapy -
Technical College of The Rockies
Delta, CO12-2018
Skills
- Leadership
- Problem solving
- Time management
- Excellent communication
- Analytical and critical thinking
- Scheduling software
- Documentation and record keeping
- Compliance monitoring
- Analytical and critical thinking
- First Aid/CPR
Certification
SHRM-CP
Timeline
Massage Therapist
Retreat Spa And Salon
08.2021 - 03.2025
Administrative Coordinator
Live Oak Behavioral Services
02.2021 - Current
Owner Operator
Tucked Away Massage
01.2019 - 08.2021
Human Resources Certification -
University of Georgia
Massage Therapy -
Technical College of The Rockies