Hi, I’m
Reenae Flores
Killeen,Texas
Summary
Quality-driven employee and a Friendly professional with a knowledgeable and organized approach to solving team and customer issues. Highly organized in handling administrative functions, leading teams, and coordinating facility services. I am also a very driven and highly qualified professional specializing in diversity recruiting, operational management and employee engagement. Experienced in recruiting suitable candidates and maintaining employee information. Adept at building positive relationships with employees and staff. I have also had a very successful career in the Medical field with proven track records of bringing my current company an increase in Patient and staff satisfaction.
Overview
15
years of professional experience
1
Certification
Work History
GreenbrookTMSAustin, TX
Administrative Coordinator
10.2022 - Current
Job overview
- Maintained office calendars to track important dates and deadlines for multiple staff members.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Trained several new staff members on office procedures, increasing their productivity levels and reducing errors or discrepancies in documentation.
- Facilitated communication between patients, healthcare providers, and insurance companies to ensure accurate billing.
- Collaborated with cross-functional teams to achieve project objectives within tight timelines.
- Proactively identified opportunities for improving administrative processes, and implementing changes that led to increased efficiency and effectiveness.
- Built strong relationships with patients and families for optimized care satisfaction.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Kept ahigh average of performance evaluations.
- Ensured compliance with HIPAA regulations through diligent record-keeping and strict adherence to confidentiality guidelines.
- Coordinated schedules with patients and facility calendar.
- Reviewed cases to determine the need for escalation.
- Utilized electronic health records software proficiently, enabling quick access to vital patient information when required.
- Contributed to a positive work environment by fostering collaboration among team members and maintaining open lines of communication.
- Streamlined administrative processes for increased efficiency in supporting clinical staff members.
- Supported clinical staff by coordinating schedules, handling appointment confirmations, and updating patient records as needed.
Dynamic Wellness
Patient Outreach Coordinator
03.2021 - 09.2022
Job overview
- Patient intakes and Outbound Leads Calling about 100 calls daily.
- Coordinate Medical Seminar
- Assist with Admin Office Tasks
- Assists with Front End Duties.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Entered data, generated reports, and produced tracking documents.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Coached employees through day-to-day work and complex problems.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Counseling Solutions
Practice Manager
08.2021 - 01.2022
Job overview
- Work with Therapists by to develop business strategies and patient services
- Designs and implements workplace procedures
- Liaises with general therapists and practice employees to ensure they have the necessary support
- Manages practice and department budgets
- Oversees daily practice operations, including appointment scheduling, billing procedures, debt collections, cleaning, security, and occupational health and safety
- Controls the supply of office and facility equipment
- Manages patient records and IT system
- Evaluates appointment procedures and patient services
- Recruits, trains, and supervises new administrative employees
- Recruits new patients
- Interacts with patients and gains customer feedback about the practice
- Addresses patient complaints in a compassionate and timely fashion
- Manages the production of patient brochures, newsletters, and other correspondence
- Monitors practice's progress in meeting government targets
- Assisted in various Practice Projects and Accreditations needed for the company
- HR tasks and duties
- Business and Administrative Duties
- CFO- Intensive Outpatient Program
- Adhering to State Regulations and Accreditations for the company.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Supervised team of 6 office personnel.
- Developed policies and procedures for effective practice management.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Trained interns and newly hired team members on office procedures and computer system.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Winters & Co.
Account Executive
06.2021 - 08.2021
Job overview
- Communicating with clients and gathering information about a project's scope, budgets, and timelines
- Meeting with other executives to discuss clients' project goals, progress, and outcomes
- Developing budgets and timelines for clients and the company they work for
- Coordinating teams to meet project milestones
- Assembling new teams to meet clients' or businesses' goals.
Triple Impact - AT&T Contractor
Business Sales Support
03.2021 - 05.2021
Job overview
- Answers phone calls from customers and deals with problems as they arise
- Takes sales information and puts it into an easily readable form
- Follows up with customers to make sure that they are satisfied with a particular product
- Takes calls from Business customers for assistance
- Upsell products and services
- Exerts attention to detail, as customers may have the same problems; reports the problems as necessary
- Acknowledges customers by responding to emails, texts, and phone calls
- Updates all contact information for clients
- Deals with any customer complaints and resolves the issue as necessary
- Worked with multiple systems to include Telegence, CRM and Clarify
- Monitored service after sale and implemented quick and effective problem resolutions.
The Guam Daily Post
Advertising Coordinator
06.2020 - 11.2020
Job overview
- Handle all Govt, Legal and Non-Profit advertisement requests
- Manage and task out Advertising schedules
- Assist with creating and receiving Proposals
- Utilize and work with Quickbooks system
- Assist Account Executives with Client requests
- Work with Graphics team to ensure client requests are finalized and approved for publications
- Assist with walk-in and over the phone clients
- Track and update Govt Purchase Orders
- Assist with front desk duties and obligations
- Interpreted profits and loss statement, planned accordingly and adhered to annual budgets and fiscal year promotional calendar.
Docomo Pacific
Call Center Team Lead
08.2015 - 04.2019
Job overview
- Recommended Telecommunication Services to customers, thoroughly explaining details
- Oversaw team of 60 agents focused on Customer Service calls
- Handled advanced issues with calm, knowledgeable and professional approach
- Generated reports detailing metrics such as call times and satisfaction ratings
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style
- Responded to team support questions quickly to maintain call center efficiency
- Responded to customer inquiries with patience and positivity to establish excellent first impression
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Actively pursued personal learning and development opportunities.
- Developed strong relationships with clients through excellent communication skills and problem-solving abilities, leading to increased trust in our services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and backed up other customer service managers.
- Trained new personnel regarding company operations, policies and services.
- Optimized call center operations by identifying inefficiencies, recommending improvements, and implementing necessary changes.
- Responded to team support questions quickly to maintain call center efficiency.
- Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
- Increased efficiency and team productivity by promoting operational best practices.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
Macy's
Customer Service Representative
07.2015 - 07.2015
Job overview
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Checked prices for customers and processed items sold by scanning barcodes
- Helped customers complete purchases, locate items.
Del Sol
Sales Representative
04.2011 - 04.2011
Job overview
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Checked prices and calculated totals for accurate invoice processing
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Ross Dress For Less
Sales Associate
07.2009 - 09.2009
Job overview
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Education
Simon Sanchez High SchoolYigo, Guam
High School Diploma
07.2008
Skills
- Knowledge database understanding
- Quality Assurance
- New Hire Trainer
- Received awards for Leadership and Excellence
- Professional communication
- Strong interpersonal skills
- Customer expectations management
- Microsoft Excel
- Word
- PowerPoint
- CRM
- Quick Books
- Mind POS/CSR
- Sales Support
- Telecommunication
- Salesforce
- Sales
- Presentation Skills
- Recruiting (2 years)
- New Hire Training (2 years)
- Customer service
- Account Management
- Microsoft Office
- Project Management
- Windows
- Office Management
- Computer Skills
- Organizational Skills
- Research
- Supervising Experience
- Business management (1 year)
- Administrative and Business Operations (2 years)
- Administrative experience (5 years)
- Workday
- Leadership
- Employee Orientation
- Proposal Writing
- EMR Systems Hospital
- Slack
- Communication skills
- Office manager experience
- Patient monitoring
- Coaching and Mentoring
- Employee Records Management
- Appointment Scheduling
- Staff Development and Training
- Presentation Preparation
- Tech-Savvy
- Phone and Email Etiquette
- Inbound phone call handling
- Team Collaboration
- New Hire Orientation
- Telephone Etiquette
- Motivational Leadership
- Meeting planning
- Administrative Management
- Workflow Planning
- Staff Training
- Report Development
- Database Administration
- Relationship Building
- CRM Software
- Microsoft Access
- Cross-Functional Collaboration
- Customer Service Management
- Handling Complaints
- Documentation and Recordkeeping
Certification
Leadership Course join reward programs to promote loyalty, satisfaction and sales numbers.
Assessments
- Administrative assistant/receptionist, Proficient, 01/01/22
- Recruiting, Completed, 12/01/21
- Attention to detail, Proficient, 08/01/21
- Outside sales, Highly Proficient, 06/01/21
- Office manager, Familiar, 01/01/22
Personal Information
- Austin, TX
- Round Rock, TX
- Killeen, TX
Timeline
Administrative Coordinator
GreenbrookTMS
10.2022 - Current
Practice Manager
Counseling Solutions
08.2021 - 01.2022
Account Executive
Winters & Co.
06.2021 - 08.2021
Patient Outreach Coordinator
Dynamic Wellness
03.2021 - 09.2022
Business Sales Support
Triple Impact - AT&T Contractor
03.2021 - 05.2021
Advertising Coordinator
The Guam Daily Post
06.2020 - 11.2020
Call Center Team Lead
Docomo Pacific
08.2015 - 04.2019
Customer Service Representative
Macy's
07.2015 - 07.2015
Sales Representative
Del Sol
04.2011 - 04.2011
Sales Associate
Ross Dress For Less
07.2009 - 09.2009
Simon Sanchez High School
High School Diploma