Laura Hess
Harrisburg,MO
Summary
Results-driven Manager known for productivity and efficient task completion. Specializing in tenant relations, facility management, and marketing strategy development. I excel in leadership, problem-solving, and communication, ensuring smooth operation and positive shopping experiences.
Overview
16
16
years of professional experience
Work History
Mall Manager
Midway Antique Mall
Columbia, MO
10.2020 - 12.2024
- Worked with 480 dealers to ensure leasing agreements were followed, and to communicate expectations for rent and policies, maintaining 100% booth rental on 520 booths for three consecutive years.
- Developed and maintained all Facebook postings, the mall website, and advertising across TV, radio, print, and billboards.
- Maintained the mall's annual budget and ensured an increase in yearly growth, both in customers and sales.
- Supervised and coordinated the daily operations of the mall, including sales, customer service, security, maintenance and janitorial staff.
- Organized and implemented two yearly flea market events, in the first year going from 70 vendors to 160 and maintaining that number every year thereafter. While being recognized as the most organized flea market in Mid Missouri.
Retail Store Manager / Business Owner
Leroy's Discount Grocery
Moberly, MO
03.2013 - 09.2020
- Developed and maintained store policies and procedures.
- Restocked, arranged, and organized merchandise in the store to drive product sales.
- Hired and mentored all new employees on the POS system, customer service strategies, and sales goals.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Plant Manager
Metal Culverts
Columbia, MO
03.2009 - 11.2012
- Organized and guided operations of production, processing, and machinery according to business procedures and protocols.
- Monitored and supported the progress of plant production orders by maintaining shop capacity and loading functions at the distribution facility.
- Provided direction and leadership to all levels of employees and managers, while maximizing team productivity and output.
- Maximized plant safety through proactive strategies and structured training.
Education
High School Diploma -
Oak Park High School
Independence, MO05-1990
Skills
- Operations management
- Sales management
- Lease negotiation
- Facility maintenance
- Performance analysis
- Time management
- Payroll administration and timekeeping
- Communication
- Business leadership
- Policy development
- Customer service
- Marketing strategies
Languages
English
Professional
Timeline
Mall Manager
Midway Antique Mall
10.2020 - 12.2024
Retail Store Manager / Business Owner
Leroy's Discount Grocery
03.2013 - 09.2020
Plant Manager
Metal Culverts
03.2009 - 11.2012
High School Diploma -
Oak Park High School
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