Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Hexham

Ocala,FL

Summary

-Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

-Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

-Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.

Overview

10
10
years of professional experience

Work History

Warehouse Picker

Dollar Tree Distribution Center
03.2024 - Current
  • Improved order accuracy by diligently picking products according to pick lists and packing slips.
  • Used scanners to quickly locate and track items in warehouse.
  • Organized warehouse shelves and racks to maximize space utilization.
  • Kept tidy and organized warehouse to comply with cleanliness standards.
  • Increased order fulfillment rates by implementing effective time-management strategies during peak periods.

Server

MoJo's
01.2023 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Warehouse Associate

Keefe Group
06.2022 - 12.2023
  • Consistently lifted materials weighing as much as 70 pounds.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Server

Outback Steakhouse
10.2021 - 02.2023
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Correctional Officer

Florida Department of Corrections
03.2020 - 08.2021
  • Promoted a positive environment within the correctional facility by fostering open communication between staff and inmates.
  • Assisted in the rehabilitation of inmates by coordinating educational programs and vocational training opportunities.
  • Handled emergency situations calmly under pressure, utilizing crisis intervention techniques to maintain order within the facility.
  • Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
  • Ensured compliance with all state and federal regulations by staying up-to-date on industry best practices and policy changes.
  • Maintained control during critical incidents by effectively utilizing de-escalation techniques and coordinating with additional emergency response teams when necessary.

Server

Cracker Barrel Old Country Store
12.2017 - 06.2020
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Greeted new customers, discussed specials, and took drink orders.
  • Cultivated warm relationships with regular customers.
  • Stayed up-to-date on menu changes to help customers make food choices.

Cashier

Family Dollar
03.2015 - 08.2016
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Education

GED -

Vanguard High School
Ocala, FL
08.2018

Skills

  • Package handling
  • Warehouse safety
  • Loading and unloading
  • Customer service
  • Cash handling
  • Customer service excellence
  • Attention to detail
  • Patience and empathy
  • Inmate supervision
  • Restraint techniques
  • Surveillance
  • Security procedures
  • Behavioral management
  • Defensive tactics
  • Search and seizure
  • Contraband control
  • Verbal de-escalation
  • CPR and AED training
  • Cleaning and sanitizing

Timeline

Warehouse Picker

Dollar Tree Distribution Center
03.2024 - Current

Server

MoJo's
01.2023 - 05.2024

Warehouse Associate

Keefe Group
06.2022 - 12.2023

Server

Outback Steakhouse
10.2021 - 02.2023

Correctional Officer

Florida Department of Corrections
03.2020 - 08.2021

Server

Cracker Barrel Old Country Store
12.2017 - 06.2020

Cashier

Family Dollar
03.2015 - 08.2016

GED -

Vanguard High School

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Laura Hexham