Summary
Overview
Work History
Education
Skills
QUALIFICATIONS
Certification
Timeline
Generic

LAURA HIESTAND

Springfield,OR

Summary

I am a passionate mother of 5 girls with the calling to serve others. I have been out of the job field for a little over a decade due to being a stay at home mom- which I would say is my biggest accomplishment!

Prior to that I mainly worked front office in dental scheduling appointments, verifying insurance and keeping the schedule full. I would like to incorporate my love for animals with my experience in the medical field.

Overview

1
1
Certification
8
8
years of professional experience

Work History

Hygiene Coordinator and Receptionist

DR. DAVID L. WEISS, D.M.D.
Springfield, OR
01.2007 - 01.2008
  • Responsible for daily operations in busy dental office including hygiene coordination, patient recall and scheduling, creating and filing all charging.

Dental assistant/front office

DR. NORM MAGUNSON, D.D.S.
Eugene, OR
01.2006 - 01.2007
  • Front office scheduling and Eagle Soft operations, supply ordering and collections in addition to other receptionists duties. I also was involved in patient care, taking digital X-rays, assisted with procedures and set up rooms and instruments prior to patient arrival.

Dental assistant/front office

DR. GARY CARPENTER, D.M.D
Eugene, OR
01.2004 - 01.2006
  • Assisted with dental procures, took and developed x-rays and set up instruments and patient rooms.

Dental assistant/sterilization tech

DR. GAAR EDWARDS, D.M.D
Eugene, OR
01.2000 - 2002

Assisted Dr. in procedures and treatment to enhance our patients health.

Assisted with sterilization procedures, sterilized instruments, and prepared treatment rooms.

Took and developed radiographs- before there was digital.

Filled hygiene and Dr. schedule, confirmed appointments and verified insurance.

Perio-charting and hygiene assists.

Multiline phone use.

Great patient relations skills.

Education

Certified Dental Radiology Course - Certified Dental Radiology

Huser Crowder Dental Radiology Course
01.2004

Dental Assistant Degree - undefined

Spokane Community College
01.1999

Graduated general studies - undefined

Siuslaw High School
Florence, OR
01.1998

Skills

  • Achieved high levels of HIPAA compliance, enhancing patient trust and confidentiality Improved patient communication effectiveness, resulting in increased satisfaction Enhanced dental software utilization, leading to streamlined scheduling and appointment management Elevated cleaning and sanitation standards, contributing to a safer clinical environment Advanced dental radiography practices, ensuring precise diagnostic imaging Delivered impactful oral hygiene education and preventive health initiatives, promoting better patient outcomes Conducted comprehensive patient assessments and medical history reviews, facilitating informed treatment planning Optimized management of dental records and case management for improved operational efficiency Streamlined treatment planning and insurance claims processes, reducing administrative burdens Cultivated strong patient relationships through effective communication and support

QUALIFICATIONS

  • Certified for dental radiology.
  • Demonstrate a capacity to provide comprehensive support for executive-level staff including scheduling, coordinating events, and effectively managing all essential tasks.
  • Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy, efficiency, and achieve organizational objectives.
  • Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.
  • Familiar with Microsoft Office System and Eagle soft operating system, general office equipment including 10-key, copier, fax, multi-line phone.
  • Leadership skills including negotiation, problem solving, decision making and delegation. Ability to establish and maintain effective working relationships with the management level, staff, community groups, and other related involvement .
  • Strong communication and organizational skills
  • Ability to meet deadlines.
  • Experienced and gifted in people relation skills, including calming situations involving anxiety or panic naturally.
  • Passionate about the dental/medic field and sharing the education with patients.

Certification

Radiology certified in Oregon

Timeline

Hygiene Coordinator and Receptionist

DR. DAVID L. WEISS, D.M.D.
01.2007 - 01.2008

Dental assistant/front office

DR. NORM MAGUNSON, D.D.S.
01.2006 - 01.2007

Dental assistant/front office

DR. GARY CARPENTER, D.M.D
01.2004 - 01.2006

Dental assistant/sterilization tech

DR. GAAR EDWARDS, D.M.D
01.2000 - 2002

Graduated general studies - undefined

Siuslaw High School

Dental Assistant Degree - undefined

Spokane Community College

Certified Dental Radiology Course - Certified Dental Radiology

Huser Crowder Dental Radiology Course
LAURA HIESTAND