Laura Holland

• Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
• Developed strong relationships with customers, driving repeat business and loyalty.
• Kept front check out area clean and organized for efficient service.
• Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
• Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

I was a 3rd shift worker. I cleaned and maintained the store inside and out. Stocking coolers and the walk-in. Stocked, ordered and wrote-off merchandise as needed. Checking in vendors and grocery.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.