Laura Huff
Summary
Dynamic Florist Manager with a proven track record at Helen's Floral Shoppe, enhancing sales through creative vision and strategic sales development. Excelled in floral design and order fulfillment, boosting team performance and customer satisfaction. Skilled in multitasking and communication, showcasing a blend of hard and soft skills to drive business success.
Overview
38
38
years of professional experience
Work History
Florist Manager
Helen's Floral Shoppe
07.2006 - Current
- Coordinated seasonal displays that highlighted key trends in floral design while driving sales growth.
- Optimized store layout for better product visibility and easier navigation for customers.
- Fostered a positive work environment through clear communication channels among team members.
- Trained new team members in floral design techniques and customer service skills, resulting in a highly capable workforce.
- Managed inventory and supply orders, ensuring optimal stock levels for efficient business operations.
- Inventoried plants and flower care supplies and ordered more.
Clerk
Shoprite
09.2011 - 11.2021
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Started as a cashier, went on to be a front end runner then worked in cashroom and courtesy booth (occasionally)
Department Manager
Laneco
07.1989 - 10.1993
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Department Manager of the following departments, housewares, electronics, seasonal (back to school, summer- fertilizer etc. & Christmas)
Deli Clerk
Deli Delight Bagel Shack
09.1986 - 07.1989
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
High School Diploma -
Phillipsburg High School
Phillipsburg, NJ06-1987
Skills
- Creative vision
- Sales strategy development
- Order fulfillment
- Floral design expertise
Timeline
Clerk
Shoprite
09.2011 - 11.2021
Florist Manager
Helen's Floral Shoppe
07.2006 - Current
Department Manager
Laneco
07.1989 - 10.1993
Deli Clerk
Deli Delight Bagel Shack
09.1986 - 07.1989
High School Diploma -
Phillipsburg High School
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