Laura Hunter
Midlothian,TX
Summary
Experienced healthcare professional skilled in managing patient experiences and ensuring data integrity. Committed to service excellence and effective team collaboration, ready to leverage skills to support seamless operations in a medical environment.
Overview
21
21
years of professional experience
Work History
Front End Medical Office
Family Health Care Associates
Arlington, Texas
07.2004 - 09.2005
- Provided support to patients upon arrival, enhancing initial experiences within healthcare environment.
- Managed insurance verification workflows to ensure seamless patient check-in and accurate billing operations.
- Supported medical coding and billing operations to streamline healthcare administration.
- Facilitated daily operations by managing appointment scheduling via electronic health record system.
- Responded to a significant number of incoming calls, providing accurate information and support to patients while ensuring high-quality service delivery.
- Executed regular updates of patient demographics and insurance information to maintain high standards of data integrity.
- Maintained strict confidentiality of patient records and information to uphold HIPAA standards.
Accounts Payable Clerk
Van Bortel Aircraft\ Airpower
Arlington, Texas
07.2003 - 08.2004
- Oversaw incoming invoice processing to guarantee timely payments and maximize discount opportunities.
- Evaluated vendor invoices to ensure proper documentation and validity before processing payments.
- Provided essential support as fill-in receptionist, facilitating effective communication and customer service.
Receptionist
Lake Arlington Center for Assessment and Therapy
Arlington, Texas
09.1996 - 01.1998
- Managed incoming calls and directed inquiries to appropriate departments.
- Supported client onboarding by verifying and accurately entering intake form data into systems.
- Managed efficient filing system, improving document retrieval times.
- Upheld confidentiality standards to protect sensitive patient information.
- Reviewed and confirmed insurance details to facilitate seamless service delivery and mitigate risk.
- Assessed patient requirements and provided tailored recommendations for therapists based on needs and insurance acceptance.
- Scheduled appointments and maintained organized calendar for multiple therapists.
Optician
Family Vision
Grand Prairie, TX
04.1992 - 03.1993
- Assisted customers in selecting appropriate eyewear based on lifestyle and prescription needs.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Educated patients on proper lens care.
- Conducted regular quality checks on eyewear products before dispensing, ensuring all items met strict quality standards.
- Generated daily sales reports to assist management in tracking performance.
Health and Safety Coordinator
KinderCare Learning Centers
Arlington, Tx
02.1990 - 03.1992
- Performed routine safety audits and inspections to enhance workplace safety and ensure adherence to regulations.
- Facilitated staff training on safety protocols and emergency response procedures to enhance workplace safety culture.
- Monitored and enforced OSHA regulations through diligent record-keeping of incidents, inspections, and corrective actions.
- Provided care for children ranging from 6 weeks to 12 years old. Assisted with daily activities and learning experiences for young children. Supported children's social and emotional development through engaging activities.
- Monitored and coordinated daily routines, prioritizing safety and well-being of all children.
- Formulated tailored care plans addressing children's specific needs and interests.
- Facilitated training sessions for new staff on childcare protocols and effective classroom management techniques.
- Engaged with parents to provide updates on child development, behavior, and significant milestones reached in daycare.
Supervisor
David's Photography
Arlington, Tx
03.1985 - 01.1990
- Guided and developed junior photographers in equipment operation and industry best practices.
- Oversaw daily operations, enhancing service quality and ensuring efficient workflow for timely task execution of over 30 employees.
- Analyzed staffing needs and adjusted schedules to ensure comprehensive coverage during peak hours, effectively balancing workforce levels.
- Assisted with payroll processing and verification tasks. Supported team members in maintaining accurate payroll records. Facilitated communication regarding payroll inquiries and issues.
- Compiled daily, weekly, and monthly sales reports to support team analysis. Assisted in creating sales reports on a daily, weekly, and monthly basis. Gathered data for daily, weekly, and monthly sales reports for team review.
- Assisted in conducting interviews to evaluate candidate qualifications.
Education
Bachelor of Arts - History , Sociology
The University of Texas At Arlington
Arlington, TX12.1990
Skills
- Supportive interpersonal skills
- Effective team collaboration
- Service excellence
- Effective problem resolution
- Composed in high-stress situations
- Versatile in dynamic environments
- Trustworthy and diligent
Timeline
Front End Medical Office
Family Health Care Associates
07.2004 - 09.2005
Accounts Payable Clerk
Van Bortel Aircraft\ Airpower
07.2003 - 08.2004
Receptionist
Lake Arlington Center for Assessment and Therapy
09.1996 - 01.1998
Optician
Family Vision
04.1992 - 03.1993
Health and Safety Coordinator
KinderCare Learning Centers
02.1990 - 03.1992
Supervisor
David's Photography
03.1985 - 01.1990
Bachelor of Arts - History , Sociology
The University of Texas At Arlington