Laura Hyden
Apple Valley,CA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Adaptable and professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff and management. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker and ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Junior Counselor
Grand Canyon Education
09.2023 - 04.2024
- Improved customer satisfaction by promptly addressing inquiries and professionally resolving issues.
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
- Maintained detailed records of inquiry interactions to provide accurate data for future reference and analysis.
- Implemented feedback from supervisors to continually improve call quality and overall performance.
- Adhered strictly to federal regulations such as FERPA while making outbound calls, ensuring legal compliance at all times.
- Expanded productivity by consistently meeting daily targets for outbound calls made per shift.
- Researched prospective accounts to understand needs, build target lists, and develop effective emails and scripts.
- Exhibited proficiency with Microsoft Office software and related applications.
Waitress/Food Runner
Sugar Barge Waterfront Bar & Grill
04.2021 - 08.2023
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Greeted customers and provided outstanding customer service.
- Kept detailed knowledge of and followed all food safety guidelines.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Processed payments for orders and provided customers with change.
Taekwondo Instructor
Scholars Academy
05.2018 - 08.2021
- Instructed new students by breaking down techniques into simple moves.
- Instructed on proper breathing techniques, stances, and forms.
- Developed interactive and dynamic class structure and format to keep students engaged and motivated.
- Taught both core principles and fighting techniques to students of all levels.
- Communicated with parents to keep families informed of student progress and address concerns.
- Evaluated student performance to determine promotion in rank.
- Promoted positive and inclusive environment by demonstrating discipline and respect to support students.
- Organized events and tournaments to provide opportunities for students to showcase skills.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Assisted in developing marketing materials to promote coaching services.
Education
Bachelor of Science - Education
Grand Canyon University
Phoenix, AZ12.2024
Skills
- Production Preparation
- Microsoft Office Suite proficiency
- CRM software proficiency
- Time Management
- Detail Oriented
- Critical Thinking
- Customer Service
- Operational Efficiency
- Production Standards
- Issue Resolution
- Teamwork and Collaboration
- Effective Multitasking
Timeline
Junior Counselor
Grand Canyon Education
09.2023 - 04.2024
Waitress/Food Runner
Sugar Barge Waterfront Bar & Grill
04.2021 - 08.2023
Taekwondo Instructor
Scholars Academy
05.2018 - 08.2021
Bachelor of Science - Education
Grand Canyon University