Laura Jackson
Missoula,MT
Summary
Energetic and personable with knack for building strong client relationships through effective communication and problem-solving. Possesses business acumen and project management skills, ensuring seamless client interactions and successful project delivery. Committed to driving client satisfaction and fostering long-term partnerships.
Training instructor, facilitator, DEIA and assessment subject matter expert. Over 20 years of relevant experience and background in leadership development, Diversity, Equity and Inclusion, conflict management, team-building, recruiting, and interpersonal development combined with years of administration, organizing, and management capability.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Principal Consultant
CI International
12.2008 - Current
- Provides leadership training, facilitation training, team improvement and course development
- Establishes strong relationships with key stakeholders, fostering trust and collaboration for successful projects.
- Assists organizations and teams in determining their process for success
- Enhances team morale and productivity by fostering a supportive, inclusive work environment that values diversity and encourages open communication.
- Serves as behavioral assessment practice leader and provides oversight for behavioral and coaching assessment materials, client communication, and internal processes
- Brings comprehensive knowledge of, and is qualified to deliver, a wide range of leadership assessments, including Myers-Briggs Type Indicator (MBTI), Emotional Intelligence Quotient, DiSC Profile, Thomas Kilmann Conflict mode Instrument (TKI), Cultural Intelligence, Unconscious Bias, Center for Creative Leadership (CCL) suite of 360o assessments, CI's MileMarker 360, and Real Colors Personality Instrument
- Integrates assessments into broader leadership development activities providing insights and new perspectives for participants that directly enhance their ability to be effective in the workplace
Client Partner
USDA Forest Service
12.2012 - Current
- Customizes and facilitates team building sessions for new and existing teams and teams needing to enhance communication, address conflict and change management
- Applies knowledge of Institute challenges and the unique needs of the groups, creating a safe environment for leaders to learn and grow
- Facilitates Regional Leadership Team meetings
- Served as the lead facilitator for the USDA FS National Senior Leader Program and FS Law Enforcement Officer Leadership Development Program
Client Partner
USDA Natural Resources Conservation Service
01.2019 - Current
- Customizes and facilitates team building sessions for new and existing teams and teams needing to enhance communication, address conflict and change management
- Applies knowledge of Institute challenges and the unique needs of the groups, creating a safe environment for leaders to learn and grow
- Facilitates Executive Leadership Team meetings
- Collaborates with cross-functional teams to ensure alignment on strategic objectives and drive successful execution of projects.
- Facilitates knowledge sharing across departments to improve understanding of best practices and increase overall effectiveness in achieving goals.
- Developed and delivers curriculum for mid and senior level leaders within NRCS by using high-impact adult learning principles in workshop design as well as workshop delivery, accommodating the different ways in which individuals learn, creating a safe, stimulating, interactive learning environment where innovative techniques are incorporated and the best learning can take place, and customizing program content to best serve the needs of each program.
Client Partner, Project Lead and Lead Facilitator
USDA Forest Service National Middle Leader Program
12.2012 - 12.2023
- Served as project lead and lead facilitator for the USDA FS National MLP in the Eastern Province
- Developed course-curriculum for 3 week-long residential sessions and 4 webinars
- Facilitated each session and webinar
- Interfaced with MLP faculty and sponsors, developing and presenting curriculum to meet MLP objectives and need for a blended learning leadership development program in support of the Agency's national leadership succession plan
- Brought experiential learning to mid-level leaders in the FS by fully leveraging high-impact adult learning principles, accommodating the different ways in which individuals learn, and creating a safe, stimulating, interactive learning environment where innovative learning techniques are incorporated
- Shared what Emotional Intelligence is and why it matters and helped leaders identify emotional patterns, personal emotional strengths, and weaknesses to effectively manage behaviors that may limit optimal performance
- Helped leaders become effective and principled negotiators and gain tools for finding common ground
- Assisted leaders in understanding the role as leaders in providing vision, visibility, and momentum to create a self-motivating culture that leads to employee engagement and gain insight into how recognition serves to create a workplace environment that increases morale and productivity
- Helped leaders Identify cultural elements in public service that serve to foster or inhibit Innovation and learn to manage risk in pursuing innovative approaches
- Helped leaders develop a model for successful transition management including specific leadership skills, behaviors, roles, and responsibilities
Client Partner, Lead Facilitator
National Institutes of Health Middle Leader
01.2015 - 12.2020
- Served as lead facilitator for multiple NIH Middle Leader Program cohorts
- Interfaced with NIHTC MLP faculty, presenting curriculum to meet MLP objectives
- Used Myers Briggs Type Indicator to help leaders understand how and what we learn is related to our type
- Used Emotional Intelligence to help leaders develop self and social awareness to understand self and others
- Shared models and concepts to help leaders grow in personal effectiveness in the areas of self-motivation, time management and continuous learning
- Helped leaders become effective at collaborating by learning to use conflict management, negotiation, coaching, and cultural intelligence as resources
- Assisted leaders in understanding their role in driving organization goals and results using problem solving, innovation, change management, team building, and virtual team management tools
Client Partner, Program Lead
DOE Western Area Power Administration
01.2015 - 12.2015
- Led the DOE-Western Area Power Administration's Leadership Emergence and Development (LEAD) program
- The DOE WAPA program's facilitated classroom-based workshops focused on cohort learning and leadership assessments
Client Partner, Lead Trainer
NASA
01.2014 - 12.2014
- Lead trainer for Langley Leadership Development Program for NASA's mid-level leaders
Education
Master of Professional Studies - Leadership and Organizations, Concentration in Human Capital Development in Organizations
University of Denver
Denver12.2010
Bachelor of Science - Business Administration
Colorado Christian University
Lakewood05.2008
Skills
- Consultative facilitation and coaching
- Team leadership & development
- Organizational development
- Leadership cohort programs
- Strategic planning
- Project management
- Diversity, Equity, Inclusion, and Accessibility subject matter expert
- Relationship management
- Behavioral assessment subject matter expert
- Attention to detail
Certification
- Myers-Briggs Type Indicator (MBTI) Certified Practitioner
- Emotional Quotient Inventory (EQ-i) Certified Facilitator
- Cultural Intelligence Center Certified CQ Certified Facilitator
- Cultural Intelligence Center Unconscious Bias Certified Facilitator
- CCL Benchmarks by Design 360 Assessment Certified Facilitator
- Real Colors Personality Instrument Certified Facilitator
Assessment Tools
- Myers-Briggs Type Indicator (MBTI)
- Emotional Quotient Inventory (EQ-i)
- Cultural Intelligence CQ Profile
- DiSC
- Thomas Kilmann Conflict Mode Instrument (TKI)
- CCL Benchmark by Design 360
- Real Colors Personality Instrument
Timeline
Client Partner
USDA Natural Resources Conservation Service
01.2019 - Current
Client Partner, Lead Facilitator
National Institutes of Health Middle Leader
01.2015 - 12.2020
Client Partner, Program Lead
DOE Western Area Power Administration
01.2015 - 12.2015
Client Partner, Lead Trainer
NASA
01.2014 - 12.2014
Client Partner
USDA Forest Service
12.2012 - Current
Client Partner, Project Lead and Lead Facilitator
USDA Forest Service National Middle Leader Program
12.2012 - 12.2023
Principal Consultant
CI International
12.2008 - Current
- Myers-Briggs Type Indicator (MBTI) Certified Practitioner
- Emotional Quotient Inventory (EQ-i) Certified Facilitator
- Cultural Intelligence Center Certified CQ Certified Facilitator
- Cultural Intelligence Center Unconscious Bias Certified Facilitator
- CCL Benchmarks by Design 360 Assessment Certified Facilitator
- Real Colors Personality Instrument Certified Facilitator
Master of Professional Studies - Leadership and Organizations, Concentration in Human Capital Development in Organizations
University of Denver
Bachelor of Science - Business Administration
Colorado Christian University
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