Hi, I’m
Laura Jackson
Senior Client Manager
Reno,NV
Summary
Dynamic Senior Client Manager with proven expertise in wellness program implementation at WTW. Skilled in client relationship management and risk mitigation strategies, I have successfully driven engagement and participation through innovative educational training and targeted initiatives. My proactive approach consistently delivers measurable value and enhances employee well-being across diverse populations.
Overview
16
years of professional experience
Work History
WTWReno
Senior Client Manager and Wellness Coordinator
08.2015 - Current
Job overview
- As a Senior Client Manager and Wellness Coordinator, I serve as the primary liaison for the State of Nevada, overseeing the implementation and ongoing management of a legislatively mandated wellness program. This initiative delivers targeted wellness benefits to eligible State employees while ensuring rigorous compliance with legislative requirements. My core responsibility is to proactively manage client relationships by designing and delivering educational training and workshops to reduce risk factors for heart and lung disease among employees. I strategically develop and promote annual wellness challenges to foster healthy lifestyle adoption, and I conduct individualized wellness consultations to address employee concerns, demonstrating a client-focused, solution-oriented approach. Moreover, I create and distribute monthly and quarterly wellness bulletins and newsletters that provide evidence-based guidance, ensuring clients receive the latest scientifically sound recommendations to support risk mitigation. Through these efforts, I consistently strengthen client engagement, drive program participation, and deliver measurable value to the State of Nevada.
US Preventive MedicineJacksonville
Senior Client Relationship Manager
01.2013 - 08.2015
Job overview
- As a client relationship manager, I functioned as a first-level liaison between our country-wide clients and US Preventive Medicine. I was highly successful in implementing large-scale projects across Nevada, Colorado, and Texas. My additional strengths in this position included the development of collaborative relationships with our clients, troubleshooting difficult situations as they arose, leading a large team of state representatives through the rollout phase of our online product, and working closely with local and state governments to develop effective strategies to improve the overall health and well-being of our membership base. Furthermore, I was responsible for presenting new and upcoming products to our clientele. I worked to encourage the adoption of our additional services among our clients’ employee population, in an overall effort to drive further positive change in health and quality of life. Overall, I have proven to excel in this area of my career and have met and exceeded revenue expectations established by senior management.
SportzpeakSan Francisco
Administrative Assistant, Clinician, Marketing Coordinator
10.2011 - 06.2012
Job overview
- Aside from handling administrative tasks for the company, I also worked as a clinician and educated our members about running-related injuries and how to prevent them. I also worked closely with our marketing team to promote the RunSafe program throughout the San Francisco Bay Area. As a result of my efforts, I brought in new business for the company and developed a crucial relationship with the largest running group in the Bay Area.
- Sportzpeak owns RunSafe, a multidisciplinary wellness program focused on injury prevention for runners.
University of CaliforniaSan Francisco
Staff Research Associate VI
06.2011 - 06.2012
Job overview
- Performance testing on a wide range of athletic clientele. In addition, I worked closely with the Laboratory Director to establish a lucrative performance-testing program grounded in scientific research and delivering meaningful results that helped our clientele meet their athletic goals. I also established a successful marketing program that promoted our performance testing services throughout the San Francisco Bay Area.
San Francisco State UniversitySan Francisco
Laboratory Instructor
12.2009 - 05.2011
Job overview
- My primary duty as a laboratory instructor at SFSU was to deliver weekly lectures on the course materials for the protocol being administered. Furthermore, I was responsible for implementing and instructing all laboratory protocols, including VO2max testing, RMR testing, Wingate testing, hydrostatic weighing, and blood pressure and heart rate assessment during exercise. I also worked closely with faculty to revise the course materials. The development of new course materials included updating the laboratory manual, creating PowerPoint presentations that engaged students and elicited discussion, redeveloping the testing materials (exams, quizzes, and reports), and updating the laboratory protocols to further engage students and enhance their learning experience.
Education
San Francisco State UniversitySan Francisco, CA
Master of Science from Kinesiology—Exercise Physiology
06.2012
California State UniversitySacramento, CA
Bachelor of Science from Kinesiology—Exercise Science
06.2006
Skills
- Client relationship management
- Wellness program implementation
- Risk mitigation strategies
- Data analysis and reporting
- Educational training development
- Client engagement techniques
Additional Information - Academic Achievements
- American College of Sports Medicine National Conference Poster Presentation (05/12)
Accomplishments
Distinguished Graduate Student - SFSU - 2012
Timeline
Senior Client Manager and Wellness Coordinator
WTW
08.2015 - Current
Senior Client Relationship Manager
US Preventive Medicine
01.2013 - 08.2015
Administrative Assistant, Clinician, Marketing Coordinator
Sportzpeak
10.2011 - 06.2012
Staff Research Associate VI
University of California
06.2011 - 06.2012
Laboratory Instructor
San Francisco State University
12.2009 - 05.2011
San Francisco State University
Master of Science from Kinesiology—Exercise Physiology
California State University
Bachelor of Science from Kinesiology—Exercise Science