Laura Jaworski
Manahawkin,NJ
Summary
Dynamic Site Lead Phlebotomist at Quest Diagnostics with a proven track record in operations management and team leadership. Enhanced patient satisfaction through compassionate care and streamlined processes, while fostering a culture of continuous learning. Skilled in quality assurance and effective communication, driving improvements in service delivery and team performance.
Overview
40
40
years of professional experience
Work History
Site Lead Phlebotomist
Quest Diagnostics
Manahawkin
03.2000 - Current
- Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
- Managed project timelines, ensuring successful completion within budget and on schedule.
- Collaborated with other Site Leads to share best practices and improve overall company performance.
- Strengthened team dynamics through effective conflict management.
- Promoted a culture of continuous learning by offering professional development opportunities to team members regularly.
- Developed effective communication channels between onsite teams and offsite management staff.
- Ordered supplies promptly to prevent operational downtime.
- Educated new hires on procedures and site regulations.
- Provided onsite training to help develop employee skills.
- Kept detailed logs of tasks completed and resources utilized.
- Oversaw personnel safety and efforts at work site.
- Resolved issues among team members to keep employees on task.
- Implemented best practices and safe operating procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Collected and structured data for digital entry.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged, and input information into database system.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Increased patient satisfaction by skillfully performing blood draws with venipuncture and capillary methods.
- Maintained safety standards by correctly utilizing personal protective equipment.
- Enhanced patient satisfaction by consistently delivering professional phlebotomy services.
- Improved site efficiency by implementing streamlined processes and procedures.
Per Diem Phle6
Southern Ocean Medical Center
Manahawkin, NJ
03.2013 - 05.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Medical Assistant/Lab Technician
West Dover Medical Associates
Toms River, NJ
08.1991 - 04.2000
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Asssistant
Essex Urological Group
West Orange, NJ
08.1985 - 12.1999
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
No Degree - Medical Assistant
Lyons Institute
Hackensack, NJNursing
Fairleigh Dickinson University
Rutherford, NJHigh School Diploma -
Kearny High School
Kearny, NJ06.1981
Skills
- Operations management
- Mentoring and coaching
- Quality assurance
- Safety awareness
- Site coordination
- Staff management
- Team supervision
- Inventory procurement
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Decision-making
- Self motivation
- Interpersonal skills
- Professionalism
- Time management abilities
- Inventory management
- Workflow optimization
- Performance metrics
Timeline
Per Diem Phle6
Southern Ocean Medical Center
03.2013 - 05.2016
Site Lead Phlebotomist
Quest Diagnostics
03.2000 - Current
Medical Assistant/Lab Technician
West Dover Medical Associates
08.1991 - 04.2000
Medical Asssistant
Essex Urological Group
08.1985 - 12.1999
No Degree - Medical Assistant
Lyons Institute
Nursing
Fairleigh Dickinson University
High School Diploma -
Kearny High School