Laura Jenkins

• Executed clerical tasks including filing and photocopying to support efficient office operations.
• Restocked shelves with necessary supplies and linen.
• Provided assistance with patient transport between departments for exams and treatments.
• Process CD's and Reports as requested by physicians and patients
• Train new staff on imaging and computer software and processes
• Start and complete examinations, scan all paperwork
• Monitor images received in Merge pacs and sent to radiologist.
• Obtain Authorization, lab work and Doctor orders for upcoming appointments.
• Communicate with Doctor offices/ patients as needed
• Managed multiple phone inquiries and voicemails to ensure timely communication with patients and staff.
• Coordinated and managed patient appointments, optimizing scheduling to minimize wait times.

• Collected Covid samples from pre-surgical patients in designated areas
• Printed out patient face sheets and stickers for upcoming test
• Take Covid test samples to Lab area to be processed
• Take patients to designated areas ie; Radiology, Registration, Pre-surgical Registration
• Processed incoming samples in Lab department, stock carts for phlebotomist, stock supplies in the Lab area.

• Assisted patients with appointment scheduling and registration processes.
• Verified insurance information, collected payments, and scheduled appointments.
• Inputted patient demographic data into electronic health record system.
• Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
• Maintained a clean and organized reception area.
• Provided support with various tasks such as scheduling tests, ordering supplies.
• Obtained necessary signatures for privacy laws and consent for treatment.
• Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
• Handled high volume of incoming calls, providing exceptional customer service to patients and families.
• Fill CD/Report orders as requested by patients

Efficiently dispatched x-ray, ultrasound, and lab orders to technicians.

Communicated with technicians, leads, and radiologists to ensure clarity in procedures.

Coordinated consultations with radiologists and called critical reports to doctors' offices.

Reviewed x-ray and ultrasound images, processing re-reads and rejects promptly.

Monitored reading queue and tracked turnaround times for accuracy.

Conducted audits on turnaround time reports while updating cost center notifications.

Entered doctors' and staff schedules into the system to maintain accuracy.

• Trained new hires on HIPAA, PHI, and PII policies as well as updated processes.

• Monitored patient vital signs and administered care to enhance recovery outcomes.
• Educated pet owners on nutrition and preventive health measures for animals.
• Administered medications and vaccinations as prescribed by veterinarians for optimal health.
• Cleaned and disinfected kennels and common areas to reduce illness transmission.
• Scrubbed, counted, and packed surgical instruments for autoclave sterilization.
• Performed laboratory tests, including urinalysis and heartworm testing, to aid diagnostics.
• Monitored anesthesia levels during surgeries, ensuring safe post-surgical recovery assistance.
• Maintained ultrasound, gamma camera, and x-ray equipment for precise imaging.