LAURA JIMENEZ
newport,US
Summary
Dynamic and results-oriented professional with a proven track record at Blue Water Developmental Housing, adept in innovative problem-solving and excellent verbal communication. Skilled in computer literacy and teamwork, I excel in fast-paced environments, consistently enhancing customer satisfaction and streamlining operations. My meticulous organization and adaptability have significantly contributed to team success. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Residential Technician
Blue Water Developmental Housing
Port Huron, US
01.2023 - 12.2024
- Taking care of Residents and assisting needs & accommodations
- Cooking and Cleaning the home to the residents
- In charge of logging information throughout the shift
- Answered calls made to the home concerning the residents
- Responsible for transporting the residents to & from locations
- Responsible for passing medications to the residents
- Counting and logging all medications passed during shift
Customer Service Representative
U-Haul Moving & Storage of South Lansing
Lansing, US
05.2022 - 11.2022
- Used a consultative sales approach to understand customer needs, and make relevant recommendations.
- Kept accurate and current customer account data with manual form processing and digital information updates.
- Kept the showroom and lot areas clean, tidy, and professional in appearance to maximize worker efficiency, and promote customer engagement.
- Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
- Noted completed repairs, any additional repairs that were needed, and any parts that needed to be ordered on the service call ticket.
- Educated customers about promotions to increase sales.
- Answered customer calls promptly to avoid long wait times on hold.
- In charge of day-to-day operations and equipment maintenance in the renting department.
Retail Associate
DTW5 Amazon Warehouse
Brownstown Charter Township, US
07.2021 - 03.2022
- Kept the sales floor clean by straightening and facing merchandise
- Did stocking and quickly alerted management to low inventory levels
- Used the POS register system to process information and merchandise
- Loss prevention, visual merchandising, and general sales skills were among the skills I learned
- Organized displays and restocked shelves and supplies
- Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look
Cashier
Family Dollar #1638
Detroit, US
01.2021 - 06.2021
- Maintain cleanliness and orderliness at checkout areas.
- Demonstrated excellent customer service by efficiently scanning and bagging groceries.
- Experienced in fulfilling customer service requests.
- Operated cash registers and POS systems to process transactions.
- Performed precise cash counts to reconcile register finances.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Associate of Science - Veterinary Medicine (Pre-Veterinarian)
05-2025
High School -
01.2020
Skills
- Computer literate
- Excellent verbal communication
- Heavy lifting
- Innovative Problem Solving
- Adaptability
- Basic math skills
- Great with teamwork
- Multitasking and prioritization
- Positive and professional
- Meticulous and organized
Certification
- First Aid CPR AED issued 03/03/2023
Timeline
Residential Technician - Blue Water Developmental Housing
01.2023 - 12.2024
Customer Service Representative - U-Haul Moving & Storage of South Lansing
05.2022 - 11.2022
Retail Associate - DTW5 Amazon Warehouse
07.2021 - 03.2022
Cashier - Family Dollar #1638
01.2021 - 06.2021
St. Clair County Community College - Associate of Science, Veterinary Medicine (Pre-Veterinarian)
Covenant House Academy East - High School,
Similar Profiles
Andrea BubelAndrea Bubel
Residential Services Division Director at Blue Water Developmental HousingResidential Services Division Director at Blue Water Developmental Housing
Tina WheelerTina Wheeler
Early Intervention Service Coordinator at Blue Peaks Developmental ServicesEarly Intervention Service Coordinator at Blue Peaks Developmental Services
TAILEIGH VALDEZTAILEIGH VALDEZ
Day Services Supervisor at Blue Peaks Developmental ServicesDay Services Supervisor at Blue Peaks Developmental Services
ALEXIS CHUBBALEXIS CHUBB
NA at BioMedizone and the Institute for Youth in PolicyNA at BioMedizone and the Institute for Youth in Policy
Carmen JacksonCarmen Jackson
Travel Nurse at Medical SolutionsTravel Nurse at Medical Solutions