LAURA JIMENEZ
Highland Park,MI
Summary
Dynamic and results-oriented professional with a proven track record at Blue Water Developmental Housing, excelling in innovative problem-solving and exceptional verbal communication. Expertise in computer literacy and teamwork enhances performance in fast-paced environments, consistently boosting customer satisfaction while streamlining operations. Meticulous organization and adaptability drive team success, emphasizing effective task prioritization and management of multiple responsibilities. Recognized for adeptly handling escalated customer support issues, ensuring service excellence and operational efficiency while delivering high-quality customer service in retail settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Care Worker
Macomb Residential Opportunities Inc.
04.2025 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Monitored and assisted residents through individual service plans.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Residential Technician
Blue Water Developmental Housing
01.2023 - 12.2024
- Taking care of Residents and assisting needs & accommodations
- Cooking and Cleaning the home to the residents
- In charge of logging information throughout the shift
- Answered calls made to the home concerning the residents
- Responsible for transporting the residents to & from locations
- Responsible for passing medications to the residents
- Counting and logging all medications passed during shift
Customer Service Representative
U-Haul Moving & Storage of South Lansing
05.2022 - 11.2022
- Used a consultative sales approach to understand customer needs, and make relevant recommendations.
- Kept accurate and current customer account data with manual form processing and digital information updates.
- Kept the showroom and lot areas clean, tidy, and professional in appearance to maximize worker efficiency, and promote customer engagement.
- Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
- Noted completed repairs, any additional repairs that were needed, and any parts that needed to be ordered on the service call ticket.
- Educated customers about promotions to increase sales.
- Answered customer calls promptly to avoid long wait times on hold.
- In charge of day-to-day operations and equipment maintenance in the renting department.
Retail Associate
DTW5 Amazon Warehouse
07.2021 - 03.2022
- Kept the sales floor clean by straightening and facing merchandise
- Did stocking and quickly alerted management to low inventory levels
- Used the POS register system to process information and merchandise
- Loss prevention, visual merchandising, and general sales skills were among the skills I learned
- Organized displays and restocked shelves and supplies
- Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look
Cashier
Family Dollar #1638
01.2021 - 06.2021
- Maintain cleanliness and orderliness at checkout areas.
- Demonstrated excellent customer service by efficiently scanning and bagging groceries.
- Experienced in fulfilling customer service requests.
- Operated cash registers and POS systems to process transactions.
- Performed precise cash counts to reconcile register finances.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School -
Covenant House Academy East
Detroit, MI01.2020
Associate of Science - Science AST
St. Clair County Community College
Port Huron, MI12-2024
Bachelor of Science - Animal Biology
Sienna Heights University
Adrian, MI05-2026
Skills
- Computer literate
- Excellent verbal communication
- Heavy lifting
- Innovative Problem Solving
- Adaptability
- Basic math skills
- Great with teamwork
- Multitasking and prioritization
- Positive and professional
- Meticulous and organized
- Patient care
- Medication administration
- CPR certified
- Reliability
- Positive and engaging demeanor
- Cash handling accuracy
- Customer service
- Critical thinking
- Data entry
- Organization skills
- Time management
- Telephone skills
Certification
- First Aid CPR AED issued 03/03/2023
Languages
English
Native or Bilingual
Timeline
Direct Care Worker
Macomb Residential Opportunities Inc.
04.2025 - Current
Residential Technician
Blue Water Developmental Housing
01.2023 - 12.2024
Customer Service Representative
U-Haul Moving & Storage of South Lansing
05.2022 - 11.2022
Retail Associate
DTW5 Amazon Warehouse
07.2021 - 03.2022
Cashier
Family Dollar #1638
01.2021 - 06.2021
High School -
Covenant House Academy East
Associate of Science - Science AST
St. Clair County Community College
Bachelor of Science - Animal Biology
Sienna Heights University
Education
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