Laura Jimenez
Detroit,MI
Summary
Compassionate Animal Biology student with three years of healthcare compliance and direct care experience. Proven track record in meticulous medical logging, medication administration, and client communication. Highly skilled in maintaining clean, safe environments and managing fast-paced schedules. Combines a strong pre-veterinary academic foundation with practical caretaking skills to deliver high-quality support in clinical settings. Detail-oriented Customer representative combining retail administrative experience with strong computer literacy. Expert in point-of-sale operations, processing diverse payment methods safely, and maintaining clean financial records. Recognized for exceptional communication, swift problem-solving, and efficient workflow management.
Overview
1
1
Certification
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Direct Care Worker
Macomb Residential Opportunities Inc.
Monroe, Michigan
04.2025 - 09.2026
- Assisted with personal care, hygiene, and dressing routines.
- Supported residents with daily living tasks in residential opportunities homes.
- Administered prescribed medications following care plan
- Monitored resident safety and reported changes to supervisors.
- Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
- Coordinated transportation for medical appointments and other errands.
- Participated in team meetings to discuss best practices for providing quality care.
- Maintained confidentiality according to agency policies regarding client information.
Residential Technician
Blue Water Developmental Housing
Port Huron, US
01.2023 - 12.2024
- Provided care for residents by assisting with daily needs and accommodations
- Prepared meals and maintained cleanliness in residents' home environment.
- Maintained detailed logs of resident activities and needs throughout shifts.
- Managed phone calls related to resident issues to provide timely assistance.
- Facilitated transportation for residents between different locations.
- Administered medications to residents based on schedules.
- Recorded medication counts and administration details during the shift to ensure compliance.
- Administered medications and accurately documented resident care to maintain compliance and continuity of care.
- Completed incident reports and shift notes for residential services records.
Customer Service Representative
U-Haul Moving & Storage of South Lansing
Lansing, US
05.2022 - 11.2022
- Answered customer calls promptly to avoid long wait times on hold.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Recorded repairs performed and identified parts needed for ordering on service call ticket.
- Informed customers about promotions to enhance sales opportunities.
- Processed truck rentals and storage unit agreements at South Lansing moving center.
- Managed daily operations and maintained rental equipment to ensure efficiency.
- Explained U-Haul services, rates, and policies to customers in person.
- Handled payment processing, receipts, and account updates in company systems.
- Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
- Resolved customer complaints promptly to ensure satisfaction and retention.
Retail Associate
DTW5 Amazon Warehouse
Brownstown Charter Township, US
07.2021 - 03.2022
- Maintained an organized sales floor by straightening and facing merchandise to enhance product visibility
- Stocking and quickly alerted management to low inventory levels
- Organized displays and restocked shelves and supplies
- Implemented loss prevention strategies to safeguard inventory, visual merchandising, and general sales skills was among the skills I learned
- Stocking and quickly alerted management to low inventory levels
- Restocked sales floor and reorganized shelves, racks, and bins to improve overall presentation and accessibility
Cashier
Family Dollar #1638
Detroit, US
01.2021 - 06.2021
- Demonstrated excellent customer service by efficiently scanning and bagging groceries.
- Provided excellent customer service by efficiently scanning and bagging groceries, contributing to a streamlined checkout process.
- Fulfilled customer service requests promptly to maintain high satisfaction levels.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash registers and POS systems to process transactions.
- Performed precise cash counts to reconcile register finances.
- Engaged with customers to provide assistance and answer any questions they had about the store's products and services.
Education
Bachelor of Science - Animal Science
Washenaw Community College
Ann Arbor, MI 08.2026 - 10.2026
High School Diploma -
Covenant House Academy East
Detroit, MI 09.2019 - 01.2020
Some College (No Degree) - AST Science
St. Clair County Community College
Port Huron, MI 08.2022 - 05.2025
Skills
- First aid and CPR
- Customer service
- Problem solving
- Inventory management
- Cash handling
- Computer literate
- Microsoft office
- Verbal communication
- Written communication
- Team collaboration
- Adaptability
- Multitasking
- Meticulous and organized
Certification
- First Aid CPR AED issued 01/08/2025
Timeline
Bachelor of Science - Animal Science
Washenaw Community College
08.2026 - 10.2026
Direct Care Worker
Macomb Residential Opportunities Inc.
04.2025 - 09.2026
Residential Technician
Blue Water Developmental Housing
01.2023 - 12.2024
Some College (No Degree) - AST Science
St. Clair County Community College
08.2022 - 05.2025
Customer Service Representative
U-Haul Moving & Storage of South Lansing
05.2022 - 11.2022
Retail Associate
DTW5 Amazon Warehouse
07.2021 - 03.2022
Cashier
Family Dollar #1638
01.2021 - 06.2021
High School Diploma -
Covenant House Academy East
09.2019 - 01.2020