Pamela Robinson Taylor
Redford,MI
Summary
Compassionate Direct Care Worker with Procareunlimited, skilled in patient care and emotional support. Demonstrated reliability and strong relationship-building abilities, enhancing client well-being through individualized care and recreational activities. Proficient in healthcare documentation and HIPAA compliance, ensuring safety and confidentiality while fostering trust with clients and their families.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Direct Care Worker
Procareunlimited
Southfield, MI
10.2020 - 07.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
- Monitored and assisted residents through individual service plans.
- Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
- Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
- Remained alert to problems or health issues of clients and competently responded.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Educated patients on self-care practices with the goal of increasing independence levels where appropriate.
- Kept clients engaged in social networks and communities for personal health and growth.
- Provided transportation services for patients'' appointments with healthcare providers or community-based events as needed.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained clean, safe, and well-organized patient environment.
- Transported clients to medical and dental appointments to provide support.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Recorded status and duties completed in logbooks for management.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Completed regular check-ins and progress report for each client.
- Transported clients to and from medical appointments with safety and efficiency.
Senior Personnel Records Clerk
City of Detroit
Detroit, MI
03.1988 - 07.2013
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Generated reports from database systems to track records.
- Transferred inactive records to storage to free up space and preserve history.
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
- Followed established policies and procedures to maintain compliance with regulations.
- Updated records with new information.
- Assisted in audits preparation, ensuring all required documentation was easily accessible and uptodate.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Resolved discrepancies in record data through thorough research and cross-referencing of related documents.
- Collaborated with team members to optimize cross-departmental records management workflows, leading to increased efficiency.
- Provided training to new records clerks to improve knowledge and skills.
- Maintained a high level of customer satisfaction by promptly addressing inquiries and concerns related to records access and usage, demonstrating a commitment to excellent service.
- Created and maintained electronic filing system for quick and easy retrieval of records.
- Followed confidentially regulations to maintain privacy.
- Provided excellent customer care by responding to inquiries and requests for information.
- Enhanced office productivity with streamlined record-keeping processes, ensuring timely access to essential data.
- Expedited response times for customer inquiries by maintaining well-organized files and utilizing advanced search techniques when locating necessary information.
- Trained new staff on proper record-keeping procedures, fostering a consistent approach across the organization.
- Improved records organization by implementing efficient filing systems and digitizing key documents.
- Utilized document imaging software to index, store and retrieve records.
- Reduced retrieval times for critical information by maintaining an updated and accurate database of records.
- Coordinated with different departments to ensure timely and accurate records updates, improving inter-departmental communication and efficiency.
- Streamlined document disposal procedures to ensure secure and compliant destruction of outdated records.
- Streamlined communication with external agencies for records verification, improving turnaround times for external requests.
- Enhanced customer service by providing prompt and accurate records retrieval upon request.
- Reduced misplaced documents by introducing digital tracking system for physical records.
- Conducted regular audits of records to ensure compliance with legal and regulatory requirements, maintaining organization's good standing.
- Improved data accuracy by meticulously reviewing and updating records as necessary.
- Improved record-keeping accuracy, by conducting thorough verifications of incoming documents for completeness and correctness.
- Maintained confidentiality and integrity of records, by enforcing strict access controls and monitoring.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Archived and disposed of documents according to established policies.
- Compiled, sorted and filed high volume of documents.
- Identified and resolved filing discrepancies.
- Operated office equipment to scan and copy documents.
- Retrieved file information and made copies for authorized users.
- Added and updated records with current materials.
- Classified files based on source, type or other details.
- Created and printed labels for well-organized filing.
- Maintained organized filing system to facilitate easy retrieval of documents.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Classified documents according to specified guidelines.
- Managed incoming and outgoing mail for Type team.
- Followed security protocols to protect sensitive and proprietary information.
- Processed correspondence, conducted post office pick-ups and distributed mail to appropriate parties.
Education
No Degree - Computerized Banking, Recordkeeping And Finance
American Career Academy
Southfield, MISkills
- Patient care
- Medication administration
- Reliability and punctuality
- Meal preparation
- CPR certified
- Compassionate caregiving
- Emotional support
- Progress documentation
- Client documentation
- Client safety and first aid
- Healthcare documentation
- State regulations
- Compassionate client care
- Community activities
- Relationship building
- Social skills development
- Transportation
- Direct patient care
- Recreational activities
- Safety monitoring
- Health and safety requirements
- Client transportation
- HIPAA compliance
- Active listening
- Verbal and written communication
- Client support
- Life skills training
- Report writing
- First aid and CPR
- Health services
- First aid certification
- Meal planning and preparation
- Direct care aide
- Light housekeeping
- CPR certification
- Safety compliance
- CPR/AED
- Infection control
Certification
Payroll Personnel Data Entry Workshop
Sigma V Applicant Management System
Windows NT 4.0 Fundamentals
WordPerfect Intro/ Intermediate
Information Technology Services Education and Training Unit for the City of Detroit
Word 97
The Sigma IV AMS New User Orientation
Timeline
Direct Care Worker
Procareunlimited
10.2020 - 07.2025
Senior Personnel Records Clerk
City of Detroit
03.1988 - 07.2013
No Degree - Computerized Banking, Recordkeeping And Finance
American Career Academy