Laura Johnson
Olympia,WA
Summary
Proven leader and skilled multitasker, adept in crew coordination and customer relationships, enhanced operational efficiency at Little Caesars by fostering teamwork and ensuring high standards of safety and service. Demonstrated expertise in meat preparation and product restocking, contributing to organizational growth and elevated customer satisfaction.
Overview
4
4
years of professional experience
Work History
Crew Leader
Little Caesars
11.2021 - 01.2022
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Established positive relationships with customers and colleagues through high standards of customer service.
Stock Associate
Ross
09.2021 - 12.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
- Reduced shrinkage rates with vigilant monitoring of stock levels and timely reporting of discrepancies.
Deli Worker
Safeway
07.2019 - 12.2019
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Crew Leader
Little Caesars Pizza
09.2017 - 03.2019
- Trained employees in time management and proper ways to complete job duties.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
Education
No Degree - English Education
California State Polytechnic University, Pomona
Pomona, CABachelor of Arts - Psychology
The Evergreen State College
Olympia, WA02-2022
Associate of Arts - English Education
Centralia College
Centralia06-2008
Skills
- Crew oversight
- Meat Preparation
- Safety guidelines
- Workplace safety
- Multitasking and organization
- Customer relationships
- Cleaning and sanitizing
- Product restocking
- Organizational growth
- Teamwork and collaboration
- Deadline oriented
- Crew coordination
Timeline
Crew Leader
Little Caesars
11.2021 - 01.2022
Stock Associate
Ross
09.2021 - 12.2021
Deli Worker
Safeway
07.2019 - 12.2019
Crew Leader
Little Caesars Pizza
09.2017 - 03.2019
No Degree - English Education
California State Polytechnic University, Pomona
Bachelor of Arts - Psychology
The Evergreen State College
Associate of Arts - English Education
Centralia College
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