Laura Johnson
Plano,TX
Summary
Dynamic Mortgage Client Services professional at Prosperity Bank, adept at optimizing loan processes and enhancing customer satisfaction. Recognized for effective team collaboration and problem-solving skills, consistently delivering accurate monthly reports while managing OTC loans. Committed to reliability and accountability in fast-paced environments, ensuring seamless operations and client support.
Overview
12
12
years of professional experience
Work History
Mortgage Client Services
Prosperity Bank
10.2013 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Continually monitors OTC Loans
- Facilitate 2nd Lien Loans on OTC cost overruns
- Prepare various monthly reports for area distributions
- Demonstrated respect, friendliness and willingness to help wherever needed
- Assist call centers and branches with "Held for Sale" questions. My name is used for all loans placed for sale on the secondary market
- Created and supported the OTC Help Desk mail.
- Prepared loan packages for approval, document preparations for modifications, and loan forbearances
- Approval and doc prep
- Closed loans for booking
Education
No Degree -
University of Maryland
MD01-1981
High School Diploma -
Plano Senior High
Plano, TX 05-1979
Skills
- Please provide the details of your previous job experience and your recent job title for me to generate a customized list of essential resume skills
- Optimistic communication style
- Effective team collaboration
- Customer service
- Problem-solving
- Time management
- Reliable and accountable
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
Timeline
Mortgage Client Services
Prosperity Bank
10.2013 - Current
No Degree -
University of Maryland
High School Diploma -
Plano Senior High
Manage a portfolio DR Horton construction to perm customers mortgage customers
These customers are 1st time home buyers that need instruction and guidance to understand the Homeowner Excemption and to manage their new escrow account.