Laura Johnson
Sand Springs,OK
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Family Caregiver
Private Household
03.2025 - Current
- • Rapidly developed strong working knowledge of cardiology, including heart failure management and transplant evaluation, through direct, hands-on involvement in care coordination
- • Gained in-depth familiarity with guideline-directed medical therapy (GDMT) for advanced heart failure, including medication classes, titration goals, and treatment pathways
- • Coordinated complex cardiology care for a heart transplant candidate, including scheduling evaluations, managing referrals, and tracking follow-ups across multiple providers
- • Communicated effectively with multidisciplinary teams, including cardiologists, transplant coordinators, surgeons, and insurance representatives
- • Facilitated timely exchange of medical information and ensured completion of required documentation for transplant eligibility and referrals
- • Advocated for patient needs by navigating healthcare systems, resolving scheduling and authorization issues, and ensuring continuity of care
- • Maintained detailed records, monitored critical timelines, and prioritized tasks in a high-pressure, time-sensitive environment
Sr. Claims Technician
Health Care Service Corporation
02.2020 - 05.2024
- Reviewed documentation for accuracy, minimizing errors in the authorization workflow.
- Coordinated patient referrals to ensure timely access to specialized care.
- Communicated with healthcare providers to clarify referral processes and requirements.
- Maintained accurate patient records in electronic health systems for seamless information sharing.
- Evaluated patient authorization requests for accuracy and compliance with insurance guidelines.
- Calculated estimated copay based on current insurance benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Calculated adjustments, premiums and refunds.
Customer Service Representative
SeneGence International
02.2017 - 02.2020
- Trained new Customer Service Representatives from Mexico and Hong Kong on the internal operating systems, customer service protocols and best practices, fostering a collaborative environment.
- Processed orders and returns, ensuring timely fulfillment and customer satisfaction.
- Maintained detailed records of customer interactions in CRM systems for effective follow-up.
- Collaborated with team members to improve service processes and enhance customer experience.
- Handled escalated customer concerns, employing conflict resolution techniques to maintain positive relationships.
- Analyzed feedback trends to recommend improvements in service delivery and product offerings.
- Responded to customer requests for products, services, and company information.
- Assisted in policy implementation by identifying potential challenges and suggesting appropriate mitigation strategies.
- Prepared briefing materials and reports for senior leadership to inform decision-making processes.
Accounts Payable Assistant
GC Services // Verizon
08.2016 - 02.2017
- Working closely with Accounts Payable management/staff
- Maintaining an organized environment, opening, and sorting daily mail, scanning, and separating domestic and international invoices for processing
- Assisted in the development of a comprehensive accounts payable policy to establish standardized procedures across the organization.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Responded promptly to vendor inquiries, fostering positive relationships with external partners.
Financial Data Processing Analyst
American Heritage Bank
07.2014 - 08.2016
- Collaborated with cross-functional teams to ensure data integrity and accuracy.
- Maintained and referenced training documentation for entry process.
- Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
- Supported branch operations by maintaining compliance with internal policies and regulatory requirements.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
Education
Bachelor of Science - Psychology
Oklahoma State University
Stillwater, OK12-2023
Associate in Science -
Connors State College
Warner, OK05-2013
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Goal-oriented focus
- Confidentiality and discretion
- Medical terminology understanding
- Critical thinking
- Insurance verification expertise
- Process improvement strategies
- Medical coding
Timeline
Family Caregiver
Private Household
03.2025 - Current
Sr. Claims Technician
Health Care Service Corporation
02.2020 - 05.2024
Customer Service Representative
SeneGence International
02.2017 - 02.2020
Accounts Payable Assistant
GC Services // Verizon
08.2016 - 02.2017
Financial Data Processing Analyst
American Heritage Bank
07.2014 - 08.2016
Bachelor of Science - Psychology
Oklahoma State University
Associate in Science -
Connors State College